Admin Controller / 2IC

Edgray Distributors (Pty) Ltd t/a JUMBO; Makhanda; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail company in South Africa is seeking an experienced Administration Controller to manage cash transactions, oversee administrative procedures, and enhance customer service in a dynamic environment. The ideal candidate will possess at least a Matric and an NQF 5 Certificate in Retail/Business, along with 2-5 years of experience in a related field. Responsibilities include daily banking, managing staff performance, and ensuring compliance with company policies and procedures.

Qualifications

• 2 – 5 years in relevant sales/cashier environment.
• Criminal/Credit Check.
• Qualification verification.

Responsibilities

• Perform clerical tasks and maintain Store Operations records.
• Ensure daily banking is completed with Store Manager.
• Control administration standards and enforce necessary disciplines.
• Train staff in customer service and assist with customer inquiries.

Skills

Analytical Thinking

Financial Management

Customer Insight & Focus

Decision making

Attention to Detail

Problem Solving

Planning and Organizing

Education

Matric

NQF 5 Certificate in Retail/Business

Tools

Microsoft Word

Job description

Position: Administration Controller Location: Grahamstown (BGGT) Position type: Permanent

No. of vacancies: 1

PURPOSE:

The Administration controller will be responsible to perform clerical information processing tasks and activities associated with the update and maintenance of Store Operations records and registers. The Administration controller will also need to attend to general office applications with respect to the provision of routine procedural information

KEY RESPONSIBILITIES:

1. Cash

• Ensure that the banking is done daily in conjunction with the Store Manager as per the banking procedures
• Ensure all cash ups balance with the banking
• The drop safe must be always locked and the key kept by the Admin Controller. Cash float must be checked and all spare keys for the floats must be kept at a safe place sealed in packets in the safe. Cash floats must always balance, and the Admin Controller must take full responsibility for the safe
• When cash ups are done, ensure that the cashiers balance. If there are shortages or over banking, this needs to be investigated and relevant corrective action taken

2. Administration

• Control the standard of Administration and Procedures in the Store and enforce the relevant disciplines to maintain these standards Prepare requisitions to replenish stock
• Ensure daily morning file is done as per the filing All filing duties are: Cash Control File, Petty Cash File, Stock Control File 1, Stock Control File 2, Personnel File & Internal Request file. Make sure all slips are signed with the necessary signature/s including over-rides, voids, and refunds, till open and so on.
• Ensure that reports are up to To be addressed on a daily basis. Start of Day Reports.
• Authorizing all transactions – 5A
• Lay-byes are the responsibility of the Admin Controller and the These must be checked, and spot checks must be done.
• Admin Controller to make sure all RTS is done on a regular basis
• Spot checks on Cashiers to be conducted
• Controlling of the change
• General filing of memos and correspondence
• Data capturing of stock received and sent from

3. Housekeeping

• Maintain cleanliness in back
• Maintain cleanliness at the Cash Desk area and return merchandise to the floor

4. Security / Risk

• Manage the security of the back office and front cash
• Ensure tags are secured in the store if not attached to merchandise
• Ensuring that Health & Safety standards are met
• Prevent shrinkage by ensuring all company processes and procedures are implemented

5. Customer Services

• Train staff in customer service at the cash desk
• Assist customers with enquiries and complaints
• Apply Customer Service principles in a friendly and enthusiastic manner daily
• Continuously satisfy customer needs and attract clientele

6. People Management

• Manage performance and development of cash desk staff
• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary
• Manage time and attendance of staff

MINIMUM REQUIREMENTS:

• Matric
• NQF 5 Certificate in Retail/Business
• Computer Literate: Word and
• 2 – 5 years in relevant sales / cashier environment

COMPETENCIES

• Analytical Thinking
• Financial Management
• Customer Insight & Focus
• Decision making
• Attention to Detail
• Problem Solving
• Planning and Organizing

UNDERTAKING

• Criminal / Credit Check
• Qualification verification
• Computer and Psychometric assessments where required
• First Aid / Firefighting training

If you believe that you qualify and are looking for a challenging career requiring unquestionable commitment and passion, and wish to apply, please upload your CV + motivational letter on the Website/Ditto/Indeed by no later than 07 January 2026.

If you have not been contacted one (1) week from the closing date, please consider your application unsuccessful.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.