Account Manager, Fintech

Optasia; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading financial technology platform seeks an Account Manager for their Johannesburg office. You will leverage your B2B Account Management experience, enhance customer satisfaction, and drive cross-selling opportunities in a dynamic environment. Join us to be part of a multicultural team and enjoy competitive remuneration with various perks.

Benefits

Competitive remuneration package

Extra day off on your birthday

Performance-based bonus scheme

All tech gear you need

Multicultural working environment

Qualifications

• Minimum 5 years of proven experience in B2B Account Management.
• Minimum 3 years experience in Telecoms industry.
• Strong understanding of cultural, political, and regulatory landscape.

Responsibilities

• Build and maintain productive, long-term relationships with stakeholders.
• Monitor market trends and competitors to identify opportunities.
• Achieve assigned service performance targets.

Skills

B2B Account Management

Stakeholder Management

Market Analysis

Customer Satisfaction

Job description

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As an Account Manager , you will represent Optasia’s full range of products and services, identifying cross-selling opportunities and ensuring delivery of our customer promise.

What you will do

• Build and maintain productive, long-term relationships with stakeholders within customer organizations.
• Monitor market trends and competitors to identify opportunities and optimize service performance.
• Continuously assess, clarify, and validate customer needs, including roadmaps, and project requirements.
• Provide regular reporting on product trends, opportunities, project progress, and potential risks to the customer.
• Proactively lead strategic account planning processes to develop mutual performance objectives and financial targets.
• Drive solution-oriented initiatives that address customer challenges and deliver measurable results.
• Achieve assigned service performance targets, including SLA compliance and financial goals.
• Collaborate with internal teams to meet account performance objectives and exceed customer expectations, including support for timely payments collection, reconciliation processes and project delivery escalations.
• Maintain high levels of customer satisfaction through exceptional service delivery.

What you will bring

• Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
• Minimum 3 years experience in Telecoms industry
• Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).

Will be considered as plus

• Demonstrated track record of managing Telecom and / or Value-Added Services (VAS) solutions.

Why you should apply

What we offer :

Competitive remuneration package

Extra day off on your birthday

Performance-based bonus scheme

All the tech gear you need to work smart

Be a part of a multicultural working environment

Meet a very unique and promising business and industry

Gain insights for tomorrow market’s foreground

1 Drive to Thrive : Fully dedicated to evolving. We welcome all challenges and learning opportunities.

2 Customer-First Mindset : We go above and beyond to meet our partners’ and clients’ expectations.

3 Bridge the Gap : Knowledge is shared, information is exchanged and every opinion counts.

4 Go-Getter Spirit : We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.

5 Together we will do it : We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.

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Account Manager • Johannesburg, Gauteng, ZA