Account Manager - Cloud Storage | Cape Town

Salesworx; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in information management is seeking a candidate for a role focused on maintaining customer relationships and supporting Account Managers. Responsibilities include resolving client inquiries and managing service delivery for allocated portfolios. The ideal candidate has a Bachelor's Degree in a related field, over 6 years of experience in sales or marketing, and strong communication skills. The role offers a competitive salary and benefits including a provident fund and allowances.

Benefits

R28,000 – R35,000 Total Cost to Company

15% Provident fund

Petrol allowance

R500 cell phone allowance

Commission

Qualifications

• At least 6 years of solid experience in Sales, Channel, and Consumer Marketing functions.
• Must have valid driver's license with own transport.
• Demonstrate excellent organisational skills.

Responsibilities

• Maintain excellent customer relationships through effective service delivery.
• Assist Account Managers with daily tasks to retain and grow portfolios.
• Resolve all client queries escalated to you within a reasonable timeframe.

Skills

Excellent communication and interpersonal skills

Attention to detail

Team player

Business acumen

Computer literate

Education

Bachelor's Degree in Sales/Business Administration/Customer Relationship/Marketing Management

Job description

Overview

Our client is an established leader in the information management industry, known for driving innovation in digital transformation and secure data solutions. With a strong national footprint and decades of expertise, they offer a dynamic environment where forward-thinking professionals can thrive. With a legacy of excellence and a commitment to innovation, they offer a professional environment where strategic thinking and precision are valued. This role presents a unique opportunity to contribute to a high-performing team at the forefront of data governance and operational efficiency.

Role Purpose

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Key Responsibilities

• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios.
• Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers.
• Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
• Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SAAS, and physical solutions.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

Qualifications & Experience

• Bachelor's Degree in Sales/ Business Administration/Customer Relationship /Marketing Management
• At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
• Excellent command of the English language
• Must have excellent communication and interpersonal skills
• Must pay attention to detail
• Must be focused on achieving results
• Must be a team player
• Must have business acumen and be able to communicate at all levels
• Must be highly computer literate
• Demonstrate excellent organisational skills
• Must have valid driver’s license with own transport

Behavioural Competencies

• Relating & Networking
• Presenting & Communicating Information
• Writing & Reporting
• Planning & Organising
• Delivering Results & Meeting Customer Expectations
• Following Instructions & Procedures
• Adapting & Responding to Change
• Coping with Pressures & Setbacks
• Working with People (Relationship building Business)
• Target Driven

Desirable Competencies

• Applying Expertise & Technology
• Learning & Researching
• Entrepreneurial & Commercial Thinking
• Territory Planning
• Inspire Action on Debtors
• Time Management (Response Time)
• Adhere to timelines
• Discipline and Organise Reports

Benefits

• R28,000 – R35,000 Total Cost to Company
• 15% Provident fund forms part of the TCP
• petrol allowance
• R500 cell phone allowance
• Commission