Account Manager

Nexchapter Recruitment; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency in Gauteng is seeking an experienced Account Manager to drive sales growth and nurture customer relationships. The ideal candidate will have over 5 years of experience in sales or account management, strong communication skills, and the ability to manage customer accounts effectively. This role involves selling a full range of products while ensuring high satisfaction and retention of existing clients.

Qualifications

• 5+ years' experience in a sales or account management role.
• Strong computer literacy including CRM and MS Office.
• Excellent verbal and written communication skills.

Responsibilities

• Sell and market company's products to new and existing markets.
• Service and grow existing customer accounts for high satisfaction.
• Handle all sales-related communications and customer queries.
• Prepare and manage accurate quotations based on customer requirements.
• Maintain and update the CRM system with relevant interactions.
• Prepare weekly and monthly sales performance reports.
• Meet and exceed sales targets and KPIs.
• Build and maintain strong relationships with stakeholders.
• Identify opportunities to upsell or cross-sell to existing clients.

Skills

Sales expertise

Customer relationship management

Strong communication skills

Organizational skills

Proactive sales strategies

Education

Grade 12 (Matric)

Tools

CRM software

MS Office

Job description

As an Account Manager, you'll be responsible for driving sales growth, nurturing existing customer relationships, and ensuring the smooth delivery of high-quality service across your portfolio.

This role suits someone confident, organised, and results-driven, with strong communication skills and the ability to build trust with customers while proactively seeking new opportunities.

Responsibilities

• Sell and market the company's full range of products to new and existing markets.
• Service and grow existing customer accounts, ensuring high levels of satisfaction and retention.
• Handle all sales‑related communication, including incoming calls, customer queries, product information, and pricing requests.
• Prepare and manage accurate quotations based on customer requirements.
• Maintain and update the CRM system with all relevant interactions, sales activity, and pipeline information.
• Prepare weekly and monthly sales performance reports.
• Meet and exceed assigned sales targets and KPIs.
• Build and maintain strong, long‑term relationships with both internal and external stakeholders.
• Identify opportunities to upsell, cross‑sell, or introduce new product offerings to existing clients.

Requirements

• Grade 12 (Matric).
• Minimum 5+ years' experience in a sales or account management role.
• Strong computer literacy, including CRM and MS Office.
• Excellent verbal and written communication skills.