Account Manager

Mygwork - Lgbtq+ Business Community; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading e-commerce company is seeking an experienced Accounts Manager in Cape Town. The role involves managing multiple business opportunities, building relationships with sellers, and improving performance. Applicants must be fluent in Mandarin and English, have a Bachelor's degree, and possess 3 years' experience in sales and account management. Join this dynamic team to drive growth and deliver exceptional e-commerce experiences.

Qualifications

• 3 years' experience with Key Accounts Management and Sales.
• Experience in prospecting and qualifying partners.
• Experience in e-commerce or retail fields preferred.

Responsibilities

• Build your own pipeline of opportunities and manage business opportunities.
• Develop long-term relationships with sellers and support their integration.
• Achieve business and financial objectives.
• Identify opportunities to improve business solutions.
• Conduct analyses to understand performance root causes.

Skills

Fluent in Mandarin

Fluent in English

Key Accounts Management

Analytical skills

Stakeholder management

Sales experience

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Amazon is hiring Accounts Managers who are self‑motivated, results‑driven and capable of working in a dynamic fast‑paced environment. Today, more than 60% of the items sold in Amazon's stores globally are from independent sellers - most of which are small and medium-sized businesses - providing a vast selection of products, competitive prices, and great convenience for shoppers. As an Account Manager you will partner with strategic sellers, sales and product teams, to grow sellers' businesses on Amazon, identifying opportunities to maximize selection, driving feature adoption, monitoring sellers' healthy growth, performance, product quality, as well as working with sellers to achieve our standard and delivering the best e‑commerce experience for customers on Amazon. You are responsible for delivering business growth and maximizing revenue generation across selected product families. Operating in a fast‑moving and often ambiguous environment, you will have full responsibility for delivering business and financial objectives.

Key job responsibilities

• Build your own pipeline of opportunities, identifying high sales potential Selling Partners
• Manage numerous business opportunities concurrently
• Develop long‑term relationships with sellers, support them in the integration of their offers and develop ambitious goals for future growth prospects
• Achieve business and financial objectives and drive the growth of Amazon's third‑party business in selected categories
• Identify opportunities to improve business for all sellers through scalable solutions and manage the roll‑out of these solutions
• Conduct deep dives to understand root causes of seller performance and actions to accelerate growth
• Work closely with teams to identify growth opportunities
• Identify and manage projects to improve customer and seller experience, working closely with internal and external teams

Basic Qualifications

• Speak, write, and read fluently in Mandarin
• Speak, write, and read fluently in English
• Bachelor's degree
• Experience in prospecting, qualifying, and being the first point of contact with prospective partners
• 3 years' experience with Key Accounts Management and Sales

Preferred Qualifications

• Experience within e‑commerce or Retail fields
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience representing and advocating for a variety of critical customers and working cross‑functionally
• Analytical and strategic skills including advanced Microsoft Excel

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.

In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

We are required by law to verify your ability to work lawfully in South Africa.

Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

If the country / region you're applying in isn't listed, please contact your Recruiting Partner.