Account Executive Assistant - US Hours

Netsurit; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A global Managed Services Provider is seeking a highly organized Account Executive Assistant to provide administrative support for the US Account Executive team. This critical role involves ensuring documentation accuracy, tracking team deliverables, and supporting client service processes. The ideal candidate should have experience in an MSP environment, proficiency in Microsoft 365, and excellent communication skills. This position offers a hybrid work model, providing flexibility while contributing to impactful work.

Benefits

Hybrid work model

Career development opportunities

High-performance team environment

Qualifications

• Prior experience in an Outsourced IT MSP environment is essential.
• Proven administrative experience supporting a team of 8 or more.
• Strong verbal and written communication skills in English.

Responsibilities

• Review and analyze client network information to identify upgrade needs.
• Assist with client-facing reporting, documentation, and presentations.
• Track monthly deliverables and ensure deadlines are met.

Skills

Organizational skills

Attention to detail

Time management

Customer service mindset

Microsoft 365 proficiency

Communication skills

Tools

Microsoft Teams

Microsoft Outlook

Excel

SharePoint

Job description

Account Executive Assistant

Department: Contract & Admin
Location: Johannesburg, South Africa
Work Hours: US East Coast (4 PM 12 AM / 1 AM SAST)
Work Model: Hybrid

About Netsurit

Netsurit is a global Managed Services Provider (MSP) empowering clients to grow, innovate, and secure their businesses through technology. With teams across the US and South Africa, our mission is to support the Dreams of the Doers while delivering exceptional IT services and client experiences.

We are looking for a highly organized, proactive, and detail-driven Account Executive Assistant to support our US Account Executive team. If you thrive in a fast-paced environment, excel at multitasking, and enjoy bringing structure and efficiency to teams this role is for you.

Role Overview

The Account Executive Assistant provides comprehensive administrative, organizational, and operational support to the US Account Executive team. You will drive key deliverables, ensure documentation accuracy, support client service processes, and help maintain smooth internal workflows.

This is a critical supporting role for the performance of the Client Services division.

Key Responsibilities

• Review and analyze client network information to identify hardware/software upgrade needs.
• Assist with client-facing reporting, documentation, and presentation preparation.
• Support the preparation of quotes for new hardware and software requests.
• Track monthly deliverables for the team and individuals to ensure deadlines are met.
• Support change-management initiatives and maintain accurate internal process documentation.
• Update systems with client, contract, and service information.
• Assist in drafting contracts and assisting with related documentation.
• Follow up on service tickets to ensure timely resolution.
• Prepare KPI reports and assist the Director of Client Services with operational reporting.

Minimum Qualifications & Experience

Essential:

• Prior experience in an Outsourced IT MSP environment is essential.
• Proven administrative experience supporting a team of 8 or more.
• Strong proficiency with Microsoft 365 and virtual collaboration tools (Teams, Outlook, Excel, SharePoint).
• Exceptional verbal and written communication skills in English.
• Availability to work US East Coast hours (4 PM 12 AM / 1 AM SAST).
• Ability to work independently with strong attention to detail, organization, and accuracy.
• Strong planning, prioritization, and time-management abilities.
• Solid customer service mindset and professional presence.
• Basic financial understanding and familiarity with data handling.
• Ability to predominantly work remotely in a hybrid model.
• Knowledge of basic Excel formulas and data analysis.
• Understanding of common MSP technical terminology and concepts.

Advantageous:

• Exposure to MSP sales environments or contract administration.

What Will Help You Succeed

• A proactive mindset anticipating needs and taking initiative.
• High ownership and accountability.
• Ability to manage multiple tasks under pressure.
• Collaborative approach with a strong focus on delivering value to internal stakeholders.

Why Join Netsurit?

• Work with a global, high-performance team.
• Be part of a company focused on innovation, excellence, and employee growth.
• Enjoy a hybrid work environment with long-term stability and career development.
• Contribute to impactful work supporting our clients and the Dreams of the Doers.

Join Netsurit at the forefront of AI transformation where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team that's shaping the future of AI-powered innovation.