Qualifications and Compliance Requirements
Minimum three to five years relevant work experience in Short Term Insurance
Personal Attributes
- Ability to function independently and under pressure;
- Assertiveness;
- Continuous Learning;
- Commitment;
- Customer Driven;
- Excellent Communication skills;
- Flexible and Adaptable to change;
- Goal oriented;
- High attention to detail;
- Honesty, Integrity and Ethical Behaviour;
- Results oriented;
- Self-Starter / Proactive / Ability to use own initiative;
Team player.
Securing New Business
- Capture and collate client and risk details received from Sales;
- Binder Insurers : Quote and underwrite in line with Insurer Underwriting Guide and mandates;
- Other Insures : Approach market for quotes;
- Provide Sales with quotes from Insurers;
- Ensure all FAIS documents are completed by Client and Sales;
- On confirmations from client / sales arrange cover with Insurer;
- Process policy documents raise debits where applicable;
- New business pack to be emailed to AE / Client. Where applicable : New Business packs to be printed and bound for delivery to client by AE;
Renewals
Renewal listing, claims experience and ratio will be provided 6 weeks prior to renewal (renewals are created automatically in accordance with renewal rule set)
- Check to see if all relevant FAIS documents are on file;
- Review the latest record of advice on the policy;
- Review correctness of cover and insured details on policy ;
- Send the renewal comparison and schedule to the insurer for review and sign off (Personal Only);
- Obtain / Negotiate terms with insurers (Domestic Insurer collect);
- Assist AE with market exercise where necessary complete comparison;
- Confirm renewal discussion with client to AE or vice-versa Underwriter to be reduced to in writing;
- Lay off cover with Insurer (Personal);
- Update summary with renewal information;
- Process policy documents raise debits where applicable ensuring debit is raised in correct financial period;
- Send renewal to client (copying in AE) or Complete pack to AE for delivery both Domestic and Personal;
Domestic
- Domestic Renewals to be prepped by the renewal team from prepping to sending to client ensuring all relevant documents are attached. Where applicable, to discuss with relevant Underwriter / AE;
Confirmations
- Cover confirmation to be processed immediately copy to AE, client and Insurer (Insurer : Personal only);
- Diarise if there is outstanding information;
- Process amendment directly if all information available;
Amendments
Acknowledge receip