Accommodation Coordinator

EF Education First; Cape Town; On-site; ZAR 200 000 - 300 000; Part time

Job summary

An international educational organization is seeking an Accommodation Coordinator in Cape Town. The role involves recruiting and managing host families, supporting student satisfaction, and ensuring adherence to policies. Ideal candidates will have a Bachelor's Degree, fluency in English, and at least 5 years of operational experience. The role offers opportunities for career advancement and is part of a dynamic, international environment where safeguarding and promoting the welfare of students is paramount.

Benefits

Discounts on EF programs for staff

Free use of EF Hello Language Learning App

Tuition reimbursement for continued education

Exciting opportunities for domestic and international career advancement

Qualifications

• Full fluency in English (reading, writing, speaking).
• Minimum 5 years of operational experience.
• Experience living, working, or studying abroad is a plus.

Responsibilities

• Recruit host families in accordance with EF policies.
• Serve as the main point of contact for host enquiries.
• Check in on student satisfaction throughout their stay.
• Ensure adherence to EF policy during risk assessments.
• Work directly with host families and students to solve problems.
• Liaise with EF’s international sales offices on student matters.
• Share responsibility for emergency phone coverage.
• Attend local fairs and events as a representative.

Skills

Fluency in English

Marketing or customer service experience

Proficient in Microsoft Excel

Approachable and friendly

Organized and solution-oriented

Education

Bachelor’s Degree

Job description

Accommodation Coordinator – Cape Town School
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we’ve helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We offer immersive short‑term and long‑term language courses and programs across different languages in the countries where they’re spoken. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams. Are you ready for a dynamic role in a truly international environment?

Start Date: October 2025 – 3‑Day per Week – Role: 3‑Month Contract with possibility to convert to a Full‑Time Position.

Responsibilities

• Host Family Recruitment: Recruit host families in accordance with EF policies. Develop and execute host family recruitment strategies, including social media campaigns, advertisements, and community events. Visit prospective host families to determine suitability.
• Host Family Management: Serve as the main point of contact for host enquiries, providing excellent customer service. Create successful matches between students and host families. Complete routine and drop‑in visits. Process and maintain accurate homestay records.
• Student Support: Check in on student satisfaction throughout their stay, and ensure they feel safe, comfortable, and supported.
• Safeguarding: Take responsibility for the health and safety of all students, always adhering to EF policy and procedures during risk assessments and emergency situations.
• Crisis & Conflict Resolution: Work directly with host families and students to solve problems, manage crisis situations, and help students acclimate to their new environments.
• Cross‑Team Collaboration: Liaise with EF’s international sales offices and school staff regarding student logistics, welfare, and disciplinary matters.
• On‑Call Duties: Share responsibility for emergency phone coverage with other permanent staff, ensuring support is always available to students.
• Representation: Attend local fairs and events as a representative for EF Cape Town.

Qualifications

• Full Fluency in English (reading, writing, speaking).
• All additional international languages are a plus.
• Bachelor’s Degree.
• Minimum 5 years of operational experience (marketing or customer service related).
• Proficient in Microsoft Excel.
• Approachable, friendly, and handles challenges with positivity.
• Organized, solution‑oriented, and able to provide calm support to students and host families.
• Experience living, working, or studying abroad is a plus.
• Full working rights in South Africa.

Benefits

• Discounts on EF programs for staff, staff friends, and family for all EF programs.
• Free use of EF Hello: a premium Language Learning App.
• Tuition reimbursement for continued education after 1 year.
• Exciting opportunities for domestic and international career advancement within 2‑3 years.
• And much more …

At EF Language Abroad we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe. Ready to make a difference in the lives of international students? Apply now!

EF is proud to be an equal‑opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.

Apply Now