Accommodation Coordinator

EF Education First; Cape Town; On-site; ZAR 200,000 - 300,000; Part time

Job summary

A language education organization in Cape Town is seeking an Accommodation Coordinator to recruit host families and ensure student support. This role requires full fluency in English and a bachelor's degree, along with a minimum of 5 years of experience in customer service. The position offers a contract with potential for full-time employment, along with benefits including program discounts and tuition reimbursement.

Benefits

Discounts on EF programs

Free access to a premium language app

Tuition reimbursement after 1 year

Qualifications

• 5 years of operational experience in marketing or customer service.
• Experience living, working, or studying abroad is a plus.
• Full working rights in South Africa.

Responsibilities

• Recruit host families and execute recruitment strategies.
• Manage host family relationships and provide student support.
• Ensure health and safety of all students.

Skills

Full Fluency in English

Organized

Friendly demeanor

Problem-solving

Education

Bachelor’s Degree

Tools

Microsoft Excel

Job description

Overview

Accommodation Coordinator

Cape Town School

At EF Language Abroad, we believe that the world is better when people try to understand one another.

Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

Are you ready for a dynamic role in a truly international environment?

Start Date : October 2025

3-Day per Week Role

3-Month Contract with possibility to convert to a Full-Time Position

Responsibilities

• Host Family Recruitment : Recruit host families in accordance with EF policies. Develop and execute host family recruitment strategies, including social media campaigns, advertisements, and community events. Visit prospective host families to determine suitability.
• Host Family Management : Serve as main point of contact for host enquiries, providing excellent customer service. Create successful matches between students and host families. Complete routine and drop-in visits. Process and maintain accurate homestay records.
• Student Support : Check in on student's satisfaction throughout their stay, and ensure they feel safe, comfortable, and supported.
• Safeguarding : Take responsibility for the health and safety of all students, always adhering to EF policy and procedures during riskassessments and emergency situations.
• Crisis & Conflict Resolution : Work directly with host families and students to solve problems, manage crisis situations, and help students acclimate to their new environments.
• Cross-Team Collaboration : Liaise with EF’s international sales offices and school staff regarding student logistics, welfare, and disciplinary matters.
• On-Call Duties : Share responsibility for emergency phone coverage with other permanent staff, ensuring support is always available to students.
• Representation : Attend local fairs and events as a representative for EF Cape Town.

What we are looking for

• Full Fluency in English (reading, writing, speaking)
• All additional international language s are a plus!

Qualifications & Experience

• Minimum Qualification : Bachelor’s Degree
• Minimum Experience : 5 years of operational experience (marketing or customer service related)
• Microsoft Excel Proficient
• Someone who is approachable, friendly, and handles challenges with positivity!
• Organized, solution oriented and able to provide calm support to students and host families
• Experience living, working, or studying abroad is a plus!
• Full working rights in South Africa

Benefits

• What EF offers : Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs
• Free use of EF Hello : a premium Language Learning App
• Tuition Reimbursement for continued education after 1 year
• Exciting opportunities for domestic and international career advancement within 2-3 years
• And much more…

At EF Language Abroad we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

Ready to make a difference in the lives of International students? Apply now!