Academic Operations Co-ordinator

ADvTECH; Oos-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading education provider in South Africa is seeking an Academic Operations Coordinator to enhance the student experience. The ideal candidate will manage student queries, coordinate academic processes, and handle administrative duties. This role requires an Advanced Certificate or Diploma and 2-3 years of relevant experience in administration and customer service. Join our team in a dynamic environment that prioritizes academic excellence and student success.

Qualifications

• 2-3 years of experience in administration and customer service.

Responsibilities

• Coordinate and oversee events to enhance student experience.
• Manage student queries and sustain relationships with service providers.
• Assist in processing academic queries and deadlines.
• Administer student data management and documentation.

Skills

Knowledge of South African higher education systems

Effective communication skills

Customer service orientation

Attention to detail

Time management

Ability to work under pressure

Education

Advanced Certificate / Diploma / Occupational Certificate Level 6

Job description

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

The role of the Academic Operations Coordinator is to coordinate, implement, provide support and generally oversee the events and initiatives to enhance and improve the overall student experience. To manage assigned programmes, Lecturers and Students through effective communication, liaison and service delivery.

Duties & Responsibilities:

Client Liaison & Communication

• Manage student queries via IIE RC assist as an agent.
• Resolve or assist with queries or requests on IIE RC Assist.
• Sustain relationships with external service providers.
• Escalate queries / requests within the campus communication.
• protocol and ensure effective information sharing / referral.
• Capture and update student notes on SIS

Academic Admissions and Delivery

• Attend and assist in departmental meetings.
• Process academic queries / requests to ensure timely feedback; i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, results.
• Ensure admission criteria requirements are met.
• Review Assessment Timetable in conjunction with Academic
• Operations Officers.
• Assist with physical exam scripts (courier and control for
• retrieval and marking)

Academic Administration

• Manages the administration of student data on SIS.
• Manages deadlines for completion of data / spreadsheets for reports.
• Documents academic query / request processes and outcomes.
• Compiles graduation lists in conjunction with Academic Operations Officers.
• Assist campus management and National with graduation.
• Reviews assessment timetables in conjunction with Academic Operations Officer.
• Allocate Lecturers and students to respective groups.
• Assist with student and lecturer’s orientation.
• Assist with student letters
• Assist the team during all Internal and external audits
• Complete all operational administration duties / tasks as delegated by Managers.
• Managed specific tasks as delegated by the manager

Compliance – policy implementation

• Report deviations via academic query to the management.
• Give input on the annual policy review process.

Minimum Requirements:

• Qualifications: Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6)
• Experience: Administration and customer services experience 2-3 Year(s)

Key Competencies:

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills

Salary:

Market related.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.