80 Hour Service Consultant

Nedbank Private Wealth; Soweto; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A major banking institution is seeking an 80 Hour Service Consultant in Soweto to educate clients on digital services and manage cash transactions. Responsibilities include building client relationships, assisting with online applications, and ensuring branch operations. Candidates should have 2-3 years of customer-facing experience and a clear criminal record. This is a contract position that offers exposure to client service in a dynamic financial environment.

Qualifications

• 2-3 years customer facing experience, preferably in retail branches.
• 1-2 years experience in Client Service and Cash Technology.
• Must have clear ITC and Criminal Record.

Responsibilities

• Educate clients on digital service solutions.
• Address concerns related to queue flow or digital devices.
• Assist clients with online applications and account services.

Skills

Customer service principles

Problem solving skills

Relationship management

Business Development

Sales Experience

Education

Matric / Grade 12 / National Senior Certificate

Higher Certificate in Banking Services - NQF5

Tools

HP Service Manager

Windows

ServiceNow

Job description

Requisition Details & Talent Acquisition Contact

REQ 143436 - Poppy Mlotshwa

Closing Date - 7 January 2026

Cluster & Location

Personal and Private Banking - Consumer Channel

Protea Soweto - Gauteng

Career Stream

Client Service

Leadership Pipeline

Manage Self : Technical (MST)

80 Hour Service Consultant

Job Purpose

To educate clients on the convenience security and functionality of digital and self–service solutions; processing cash transactions and cash fulfillment (and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities

Client Engagement

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value‑added services (e.g. pre‑paid data and airtime) online or through a self‑service device.
• Assist the client to obtain statements cards and other relevant documentation from self‑service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications queries and requests.
• Discover clients service and digital needs through connecting understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self‑service digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross‑selling (without advising) through client engagement fulfilling making suggestions referring to the relevant department for action and by capturing it on the client management system.
• Meet greet establish and clarify client needs and verify documentation and direct clients.
• Nurture strong long‑standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter‑bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM / ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings) cash efficiency and recycling strategies within the store.
• Load cash balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimise losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits withdrawal change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN bills and transfers).

Risk and Compliance

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates as well as client and transaction authentication procedures and policies.

Nedbank Goals

• Act in the clients interest inform the client do what you say and promise take accountability and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence teamwork and personal development goals whilst adhering to Nedbank security operational and compliance procedures and policies.
• Develop retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self‑service devices and online channels.

Minimum Experience Level

• 2‑3 years customer facing experience preferable Retail branch experience
• 1‑2 years Client Service Cash Technology Savvy 1st Line Problem Resolution experience.
• Where applicable foreign exchange experience.

Requirements

• Banking Services (example Higher Certificate in Banking Services - NQF5)
• Matric / Grade 12 / National Senior Certificate
• Must have clear ITC and Criminal Record

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Please contact the Nedbank Recruiting Team at

Required Experience :

Employment Type

Contract

Experience

years

Vacancy

1

Key Skills

• Business Development
• Sales Experience
• B2B Sales
• Time Management
• HP Service Manager
• Windows
• ServiceNow
• Relationship Management
• Operating Systems
• Management Consulting
• Troubleshooting
• Automotive Service