5-Star FIT Reservations Specialist

Pepperclub Hotel; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Cape Town is seeking a confident, detail-driven FIT Reservations Agent to manage the full reservations journey. This role involves overseeing communication via calls, emails, and WhatsApp, ensuring accuracy in booking and finance documentation, and maintaining high standards of guest experience. The ideal candidate will have a minimum of 2 years in a 5-star hotel reservations position, knowledge of Opera PMS, and excellent organizational skills.

Qualifications

• Minimum 2 years in a 5-star hotel reservations role.
• Experience handling high-pressure situations effectively.
• Ability to multitask and maintain high accuracy.

Responsibilities

• Manage calls, emails, and WhatsApp enquiries promptly.
• Capture bookings accurately with complete notes.
• Prepare commission paperwork and process refunds.

Skills

Excellent telephone etiquette

Strong computer literacy (Outlook, Word, Excel)

Strong organization

Problem-solving skills

Service-driven

Education

Grade 12

Hotel Management Diploma

Tools

Opera PMS

Job description

A luxury hotel in Cape Town is seeking a confident, detail-driven FIT Reservations Agent to manage the full reservations journey. This role involves overseeing communication via calls, emails, and WhatsApp, ensuring accuracy in booking and finance documentation, and maintaining high standards of guest experience. The ideal candidate will have a minimum of 2 years in a 5-star hotel reservations position, knowledge of Opera PMS, and excellent organizational skills.