3rd-Line IT Support Engineer (Microsoft & Automation)

Zenzero; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A growing IT solutions provider in South Africa is seeking an IT Support Specialist to join their team. The role involves supporting and optimizing various IT systems, primarily Microsoft-based. Responsibilities include providing helpdesk services, monitoring customer infrastructures, and ensuring compliance with performance targets. Applicants should have strong technical skills, particularly in Microsoft technologies and PowerShell scripting. A security-focused attitude and excellent communication skills are essential for success in this role.

Benefits

On-call opportunities at an additional rate

Bonuses for completing IT certifications

Qualifications

• In-depth understanding of Microsoft technology stack.
• Experience in management of VPN, firewalls, endpoint protection.
• Knowledge of ITIL framework and methodologies.

Responsibilities

• Provide helpdesk services for customer systems.
• Monitor and maintain customer infrastructures.
• Liaise with 3rd party support teams.

Skills

Knowledge of Microsoft 365

PowerShell scripting

Technical problem-solving

Security-focused attitude

Tools

ConnectWise

ServiceNow

Job description

A growing IT solutions provider in South Africa is seeking an IT Support Specialist to join their team. The role involves supporting and optimizing various IT systems, primarily Microsoft-based. Responsibilities include providing helpdesk services, monitoring customer infrastructures, and ensuring compliance with performance targets. Applicants should have strong technical skills, particularly in Microsoft technologies and PowerShell scripting. A security-focused attitude and excellent communication skills are essential for success in this role.