2003 - Telesales Consultant

Ctrack; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading telematics solutions provider in South Africa is seeking a Telesales Consultant to expand its small to medium-size business customer base. The role involves promoting products, managing client relationships, and meeting sales targets through effective telephonic communication. Ideal candidates should have a Matric or equivalent qualification, three years of cold calling experience, proficiency in Microsoft Office, and fluency in English and another language. Join a dynamic team and help drive business growth.

Qualifications

• 3 years of direct cold calling experience.
• Telephonic selling experience required.
• Fluent in two languages, including English.
• Proficient in CRM systems.

Responsibilities

• Promote and sell products to new and existing clients.
• Follow up on leads provided by management.
• Ensure CRM system is updated with client information.
• Resolve client inquiries and provide necessary documentation.

Skills

Good written and verbal communication skills

Sales techniques and negotiation skills

Customer service and interpersonal skills

Problem-solving and analysis

Attention to detail

Ability to multitask and prioritize

Self-motivated and resilient

Education

Minimum Matric or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About Us

We are a leading provider of vehicle tracking, fleet management, SaaS, Big Data, and telematics solutions that leverage cutting-edge data and software to deliver measurable ROI for businesses.

With a presence in multiple international markets, we specialize in customized tracking solutions for enterprise fleets, corporate customers, and small businesses.

Our solutions help businesses maximize efficiency, reduce operational costs, and enhance security.

About the Telesales Consultant Position

This position is responsible for expanding the small to medium-size business (SMB) customer base by identifying and securing new clients in the fleet industry. Additionally, the agent will convert new leads into customers within the SMB telesales sector. Furthermore, the agent is tasked with managing the needs of a group of existing customers in relation to Ctrack services.

Responsibilities

• Promoting and selling the various company products telephonically to self-generated new customers as well as to sell and upsell these products to allocated leads and or existing customers in ensuring that the Agent's allocated sales target is constantly achieved.
• Actively pursue leads provided by Management and consistently follow up on these leads.
• Understanding and explaining the various products in detail to new and current clients.
• Ensuring that clients are contacted and consulted in the event of the possible renewal of the client's contract.
• Ensuring minimum monthly targets are received.
• To receive and resolve inbound and outbound telephonic calls and queries from clients as per the Departmental Policy and Procedure for example, renewal of contracts, installations and billing queries.
• Providing the client with the necessary documentation to resolve the client's request.
• Liaising with other internal and external parties ensuring that the client's request or query has been resolved.
• Ensuring that the CRM system is constantly updated with regards to possible leads as well as to update client details.
• Completing all office administration efficiently.

Qualifications and Experience

• Minimum Matric or equivalent.
• Minimum of 3 years direct cold calling experience.
• Telephonic selling experience required.
• Proficiency in Microsoft Outlook, Word, Excel and PowerPoint.
• Fluent in two languages of which one must be English.
• Must be computer literate.
• Good knowledge of customer relationship management (CRM) systems and basic computer proficiency.

Competencies and Skills

• Good written and verbal communication skills.
• Excellent problem-solving and analysis.
• Good sales techniques and negotiation skills.
• Exceptional customer service and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to handle difficult customer situations with empathy and professionalism.
• Ability to multitask, prioritize, and manage time effectively.
• Self-motivated, persistent, and resilient.

Closing Date : 06 December at 16 : 00