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Engineer Team Lead
Job summary
A technology firm in Singapore is seeking an experienced team leader to oversee Service Engineers and IT Admins. The role involves managing service requests and ensuring high client satisfaction. Candidates should possess a relevant degree and 3-5 years of related experience, with strong communication and organizational skills required.
Qualifications
- 3 to 5 years of related experience required.
- Ability to prioritize and manage multiple tasks.
Responsibilities
- Lead a team of Service Engineers and IT Admins.
- Monitor progress on incoming service requests.
- Provide timely resolution to service requests.
Skills
Education
- Lead a team of Service Engineers and IT Admins
- Monitor team’s progression on all incoming service requests on hardware or software issues
- Execute all assigned cases effectively and efficiently with a sense of urgency
- Provide timely and effective resolution to service requests and incidents
- Handle high volume of client’s service requests and assigned accordingly to the team
- Handle client’s complaints and ensure customer satisfaction during closure
- Liaise smoothly between internal stakeholder and clients for any sales-related matters
- Provide on and offsite support if needed
- Manage Service Engineers daily schedule
- Manage team’s transportation and phone claim usage
- Assist in other ad-hoc tasks assigned by Technical Manager
- Bachelor’s degree in relevant field or equivalent combination of education and experience
- Minimum 3 to 5 years of related experience
- Motivated and able to initiate work process
- Strong leadership skill with good communication
- Excellent customer service and support skills
- Possess and in-depth knowledge of PC/laptops/notebooks hardware (i.e. knowledge of parts)
- Possess strong organizational skills and ability to prioritize tasks among many competing requests
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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