HR Team Lead

ST Engineering e-Services Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company based in Singapore is seeking a HR Business Process Outsourcing Supervisor to oversee a team in recruitment and HR operations. The ideal candidate should have a relevant degree and at least 3 years of experience in HR or a related field. Strong leadership and communication skills are essential, along with proficiency in Microsoft Office and familiarity with Workday. Join a dynamic team committed to improving operational efficiency.

Qualifications

• At least 3 years of experience in HR or related field including supervisory experience.
• Experience in shared services is an added advantage.
• Past working experience in government ministries and statutory boards is preferred.

Responsibilities

• Oversee a team of officers in HR Business Process Outsourcing.
• Verify and/or approve the deliverables of the team.
• Coach and provide on-the-job training to the team.
• Engage with stakeholders and address customer issues promptly.

Skills

Leadership

Communication skills

Problem-solving

Attention to detail

Adaptability

Education

Degree/Diploma in Human Resources

Tools

Workday

Microsoft Office

Job description

Overview

Job Descriptions: Oversee a team of officers in HR Business Process Outsourcing which includes end-to-end recruitment, scholarship, and internship management, leave and benefits administration, training administration, events management, as well as, data entry, reporting and analytics. Ensure the smooth running of operations in accordance to prescribed policy, standing operating procedures and customers’ expectations.

Responsibilities

• Verify and/or approve the deliverables of the team in accordance with standard operating procedures.
• Coach and provide on-the-job-training to the team.
• Work closely with HR Manager/Director to oversee the staff training and development, performance review and staff welfare of the team.
• Responsible for meeting KPIs
• Engage with stakeholders and attend meetings/discussions with customers on working level.
• Address customer issues promptly.
• Identify areas of improvement and propose corrective actions to Branch Head/Director.
• Adhere to high ethical standards and comply with all regulations/applicable laws.

Job Requirements

• Degree/Diploma in Human Resources, or relevant discipline.
• At least 3 years of experience in HR or related field including supervisory experience.
• Experience in shared services is an added advantage.
• Past working experience in government ministries and statutory boards is preferred.
• Experience using Workday is an advantage.
• Tech-savvy with good proficiency in Microsoft Office.
• Strong aptitude to learn and pick up new skills, highly adaptable.
• High level of initiative and mindset of continuous improvement.
• Meticulous, detail-oriented, and organised.
• Independent, resourceful, team player, results driven, and customer focused.
• Good interpersonal and communication skills.