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Descripción de la vacante
A leading employment agency in Singapore is seeking an experienced customer support professional. The role involves managing customer orders, interfacing with internal teams, and ensuring customer satisfaction in the manufacturing sector. Candidates should have at least 4-5 years of relevant experience, proficiency in ERP systems, and strong communication skills. The position may require standby duties and working outside of normal hours.
Formación
- Min 4-5 years of relevant working experience.
- Proficient in MS Excel and MS Word.
- Basic IT skills.
- Good knowledge about freight forwarding industry and incoterms.
Responsabilidades
- Provide customer support for new customer creation and order management.
- Manage customer performance to forecast and accuracy analysis.
- Proactively manage and monitor customer orders and shipments.
- Interface with internal teams for issue resolution.
Conocimientos
Educación
Herramientas
- Provides customer facing support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support
- Manages overall customer performance to forecast, including overall regional forecast accuracy analysis, and forecast consumption
- Order Management and proactively manages & monitors customer orders and shipments, resolving any issues on the account before shipment
- Responsible for managing customer expectations in respect to supply/demand and other related issues and escalating when necessary. Including interfacing with relevant internal teams such as Forecast, Supply Chain, Finance, Sales, Sales Operations, Logistics and Export Compliance through resolution
- Regular interface with Product Lifecycle team to drive customer acceptance strategies on new devices
- Monitors and supports sales efforts
- Min Degree Holder with min 4-5 years of relevant working experience
- Prior experience in the Manufacturing/ Semicon industry is an added advantage
- Proficient in MS Office
- Good communication and interpersonal skills
- Be able to communicate in English, both verbally and in writing
- Proficient in MS Excel and MS Word
- Experienced working with ERP system, preferably SAP
- Ability to handle multiple ERP system
- Good knowledge about freight forwarding industry and incoterms
- Candidates with knowledge and certificate to issue “Dangerous Goods” documents will have an added advantage
- Ability to work in a multi-cultural team with good teamwork and eye for details.
- Basic literacy and numeracy skills
- Basic IT skills
- Knowledge of Lotus Notes tools
- Familiar with work-related routines under Satair’s ERP system
- Good knowledge about PC Doc and various freight forwarder systems
- Good knowledge about transport/shipping. Hereunder INCO-terms
- If required, knowledge of and certified to issue “Dangerous Goods” docs and freight handling of same
- Requiure to standby 24/7 after working hours for unforeseen circumstance
- May Require to work over weekend/PH/after office hours.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.