LOGISTICS OPERATIONS SPECIALIST

EAST EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading employment agency in Singapore is seeking an experienced customer support professional. The role involves managing customer orders, interfacing with internal teams, and ensuring customer satisfaction in the manufacturing sector. Candidates should have at least 4-5 years of relevant experience, proficiency in ERP systems, and strong communication skills. The position may require standby duties and working outside of normal hours.

Qualifications

• Min 4-5 years of relevant working experience.
• Proficient in MS Excel and MS Word.
• Basic IT skills.
• Good knowledge about freight forwarding industry and incoterms.

Responsibilities

• Provide customer support for new customer creation and order management.
• Manage customer performance to forecast and accuracy analysis.
• Proactively manage and monitor customer orders and shipments.
• Interface with internal teams for issue resolution.

Skills

Customer facing support

Order Management

Communication skills

Interpersonal skills

MS Office proficiency

ERP systems knowledge

Teamwork

Teamwork

Attention to detail

Education

Degree Holder

Tools

SAP

Lotus Notes

PC Doc

Job description

Job Description

• Provides customer facing support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support
• Manages overall customer performance to forecast, including overall regional forecast accuracy analysis, and forecast consumption
• Order Management and proactively manages & monitors customer orders and shipments, resolving any issues on the account before shipment
• Responsible for managing customer expectations in respect to supply/demand and other related issues and escalating when necessary. Including interfacing with relevant internal teams such as Forecast, Supply Chain, Finance, Sales, Sales Operations, Logistics and Export Compliance through resolution
• Regular interface with Product Lifecycle team to drive customer acceptance strategies on new devices
• Monitors and supports sales efforts

The Requirements

• Min Degree Holder with min 4-5 years of relevant working experience
• Prior experience in the Manufacturing/ Semicon industry is an added advantage
• Proficient in MS Office
• Good communication and interpersonal skills
• Be able to communicate in English, both verbally and in writing
• Proficient in MS Excel and MS Word
• Experienced working with ERP system, preferably SAP
• Ability to handle multiple ERP system
• Good knowledge about freight forwarding industry and incoterms
• Candidates with knowledge and certificate to issue “Dangerous Goods” documents will have an added advantage
• Ability to work in a multi-cultural team with good teamwork and eye for details.
• Basic literacy and numeracy skills
• Basic IT skills
• Knowledge of Lotus Notes tools
• Familiar with work-related routines under Satair’s ERP system
• Good knowledge about PC Doc and various freight forwarder systems
• Good knowledge about transport/shipping. Hereunder INCO-terms
• If required, knowledge of and certified to issue “Dangerous Goods” docs and freight handling of same
• Requiure to standby 24/7 after working hours for unforeseen circumstance
• May Require to work over weekend/PH/after office hours.