Jobs in Singapore

About Zoo Group:

We’re an advertising agency made up of an eclectic bunch of curious beasts, all with different interests, skills, and abilities. That curiosity that got us all in to this business in the first place, is also what drove us to leave the safety net of the big multinationals to strive for something better. Something that we could have more of a say in. Something that could implement all the good things we’ve learnt, and remove all of the bad. Something that isn’t set in its ways, and is as flexible as what each client deserves every single day. Something that can innovate and rapidly evolve to meet the ever-changing needs of the consumer of today, and the future. That something is Zoo Group.

Senior Account Executive is the key liaison between the agency and our clients. You’ll work closely with internal teams—creative, strategy, etc.—to manage campaigns, ensure deliverables are on time, and maintain high client satisfaction. Your role is pivotal in translating client needs into clear briefs and ensuring projects exceed expectations.

Client Servicing & Relationship Management

• Act as the primary day-to-day contact for assigned clients, ensuring strong and trusted partnerships.
• Understand client objectives, brand guidelines, and business needs to deliver effective campaign solutions.
• Anticipate and address client concerns with professionalism and proactive communication.

Project & Campaign Management

• Manage end-to-end campaign timelines, deliverables, and approval processes.
• Translate client briefs into actionable tasks for creative, digital, social and media teams.
• Ensure campaigns are delivered on-brand, on-time, and to high standards of quality.

Project Scoping & Estimates

• Prepare cost estimates and proposals for client approval in consultation with Director.
• Monitor project scope and budget utilisation to ensure campaigns stay within agreed parameters.
• Maintain accurate project documentation including briefs, timelines, deliverables, approvals, and status reports.

Strategic & Creative Support

• Support the development of campaign proposals and presentations with insights and recommendations.
• Conduct market and competitor research to strengthen client strategies.
• Contribute ideas during creative brainstorming sessions to enhance campaign outcomes.

Collaboration & Team Coordination

• Act as the link between clients and internal teams, ensuring clarity and alignment on expectations.
• Provide clear feedback and guidance between clients and creatives to streamline work.
• Support junior team members in daily account management where necessary.

Reporting & Insights

• Track and monitor campaign performance against client KPIs.
• Compile post-campaign reports with insights and recommendations for optimisation.
• Present results and learnings to clients and internal teams.

New Business Support

• Assist with new business development through research, pitch preparation, and proposal support.
• Participate in brainstorming sessions and presentations for potential clients.

• Diploma or Bachelor’s degree in Marketing, Communications, Advertising, or a related field.
• 2–4 years of relevant account servicing experience in a creative, marketing, or advertising agency.
• Strong understanding of creative processes, digital marketing, and campaign management.
• Excellent communication, presentation, and interpersonal skills.
• Detail-oriented, highly organized, and able to manage multiple projects simultaneously.
• Proactive, solutions-driven mindset with a passion for delivering great work.
• Familiarity with project management tools and reporting platforms is a plus.

Think you're a right fit for the role? Send us your updated resume to hello@zoogroup.com! We'd love to have a chat!