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Jobs at Dhl in Singapore
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Contact Center Leader: People, Performance & Change
DHL Supply Chain Singapore Pte Ltd
Singapore
On-site
SGD 70,000 - 90,000
10 days ago
Manager, Contact Center
DHL Supply Chain Singapore Pte Ltd
Singapore
On-site
SGD 70,000 - 90,000
10 days ago
Regional Director, eRetail & Fashion Growth
DHL Germany
Singapore
On-site
SGD 120,000 - 180,000
10 days ago
Regional Customer Director (eRetail & Fashion), CSI, AP (SG based)
DHL Germany
Singapore
On-site
SGD 120,000 - 180,000
10 days ago
Discover more opportunities than anywhere else. Find more jobs nowGlobal Privacy & Data Protection Specialist
DHL EXPRESS (SINGAPORE) PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
11 days ago
Global Business IT - Legal Data Protection Specialist
DHL EXPRESS (SINGAPORE) PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
11 days ago
Global Privacy & Data Protection Specialist
DHL EXPRESS (SINGAPORE) PTE. LTD.
Singapore
On-site
SGD 70,000 - 90,000
11 days ago
Connect with headhunters to apply for similar jobsGlobal Business IT - Legal Data Protection Specialist
DHL EXPRESS (SINGAPORE) PTE. LTD.
Singapore
On-site
SGD 70,000 - 90,000
11 days ago
APAC Regional Sector Lead, New Energy Growth
DHL Global Forwarding
Singapore
On-site
SGD 100,000 - 150,000
11 days ago
Regional Sector Head, New Energy
DHL Global Forwarding
Singapore
On-site
SGD 100,000 - 150,000
11 days ago
Senior IT Product & Growth Marketing Leader
DHL Express (Singapore) Pte. Ltd
Singapore
On-site
SGD 120,000 - 150,000
15 days ago
Senior IT Product Manager - Digital Marketing
DHL Express (Singapore) Pte. Ltd
Singapore
On-site
SGD 120,000 - 150,000
15 days ago
Head of Air Freight Growth, Asia Pacific
DHL Global Forwarding
Singapore
On-site
SGD 100,000 - 150,000
15 days ago
Director, APAC Airfreight Growth & Pricing
DHL Global Forwarding
Singapore
On-site
SGD 100,000 - 150,000
15 days ago
Global Account Manager: Strategic Partnerships Leader
DHL EXPRESS (SINGAPORE) PTE. LTD.
Serangoon Garden Circus
On-site
SGD 60,000 - 80,000
16 days ago
Global Account Manager
DHL EXPRESS (SINGAPORE) PTE. LTD.
Serangoon Garden Circus
On-site
SGD 60,000 - 80,000
16 days ago
Manager, IT Infrastructure & Service Management
DHL Germany
Singapore
On-site
SGD 100,000 - 140,000
16 days ago
AP IT Infrastructure & Service Management Lead
DHL Germany
Singapore
On-site
SGD 100,000 - 140,000
16 days ago
Regional Customer Director
DHL Global Forwarding
Singapore
On-site
SGD 80,000 - 120,000
Full time
10 days ago
Job summary
A leading logistics company in Singapore is seeking a professional to manage customer engagement and drive business development. The ideal candidate has over 10 years of experience in the logistics industry, with proven skills in project management and communication. You will be responsible for developing strategies to grow customer portfolios, ensuring service quality, and collaborating with internal stakeholders to enhance service delivery. Fluency in English and a degree are required for this dynamic role.
Qualifications
- 10+ years of solid experience in the logistics or forwarding industry.
- 5+ years of dealing with major accounts on a regional or global level.
- Fluent use of English (both written and spoken).
Responsibilities
- Manage and develop the overall customers engagement of assigned portfolio.
- Deliver services and solutions to customer that meet budget, quality and agreed service level.
- Conduct customer meeting/sales visits and present company capabilities.
- Effectively drive monthly, quarterly and annual business review with customers.
Skills
Selling with Buyer’s Perspective
Project management
Industry/Sector Knowledge and Expertise
Freight Forwarding Knowledge and Expertise
Excellent communication skills
Interpersonal skills
Influencing skills
Negotiation skills
Computer skill knowledge like Word, Excel, Powerpoint
Education
Degree Holder
Relevant post-graduate qualifications
Tools
Word
Excel
PowerPoint
Job description
Job Purpose
- Manage and develop the overall customers engagement of assigned portfolio.
- Develop and perform business development strategies/activities in accordance with company business objective and local business environment to deliver profitable growth.
- Support global/regional sector initiatives and drive the engagement of both internal and external stakeholders with clear account development plan.
Accountabilities
I) Customers
External Customers
- Maintain effective relationship with assigned portfolio by remaining informed about customers’ business priorities and needs within the region.
- Drive and manage profitable growth with the assigned customer portfolio.
- Grow and hunt business with new target customers.
- Deliver services and solutions to customer that meet budget, quality and agreed service level.
- Support development of new/innovation service or value creation as part of continuous development to meet customer’s needs.
- Respond and solve customer enquiries/complaints in a timely and responsive manner.
- Responsible for establishing customer profiles and customer needs.
- Effectively conduct Annual/Quarterly/Monthly Business Review with customers.
Internal Customers
- Develop Customer Account Plan and/or Win Plan that can be adapted to meet customer needs and business fit.
- Work with Product, Key account managers, Bid Management team in the region to communicate and align customer account/win plan for RFIs / RFQs.
- Close engagement with internal stakeholder by sharing customer’s buying behaviours and competitor’s intelligence.
II) Stakeholders
External Stakeholders
- Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, inferencers et al.
- Work with other DHL divisions for end-to-end supply chain solution design or cross BUs collaboration.
Internal Stakeholders
- Work with countries and internal departments such as Products, CDZ, IP, OMS, Finance, First Choice, BPO, IT and IMPAT to satisfy customers’ needs and make sure service is provided smoothly.
- Coach and work closely with virtual team - Key Account Managers (KAMs), Operational KAMs (OKAMs)/Program Managers (PMs).
- Regular performance dialogue and alignment with Country KAMs or OKAMs/PMs.
III) Process
Customer Business Development
- Conduct customer meeting/sales visits (potential & existing) and present company capabilities, value proposition and business fit.
- Identify and develop customer sales leads.
- Lead market profiling and customer/competitor research and analysis activities to understand and identify opportunities and challenges.
- Develop and/or communicate effective pricing strategies to drive profitable growth and volume.
- Develop supply chain management solutions meeting customer needs.
- Develop customer development plan/win plan and drive the communication and alignment with relevant stakeholder in region and countries such as Product and Key Account Managers on strategy for RFQ’s/tenders/bids.
- Proactive Selling with Buyer’s Perspective.
Customer Business Performance
- Effectively drive monthly, quarterly and annual business review with customers.
- Overall responsible for achieving Customer business targets and KPIs. Drive KPI performance review with customer, together with Products.
- Identify and facilitate continuous improvement or value creation opportunities with customers.
Skills
- Selling with Buyer’s Perspective
- Project management
- Industry/Sector Knowledge and Expertise
- Freight Forwarding Knowledge and Expertise
- Excellent communication skills
- Interpersonal skills
- Influencing skills
- Negotiation skills
- Computer skill knowledge like Word, Excel, Powerpoint
Experience/Qualification Requirements
- Degree Holder, relevant post-graduate qualifications will be an advantage.
- 10+ years of solid experience in the logistics or forwarding industry.
- 5+ years of dealing with major accounts on a regional or global level.
- Relevant experience in international supply chain will be an advantage.
- Fluent use of English (both written and spoken).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.