Contact Center Leader: People, Performance & Change

DHL Supply Chain Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A logistics and supply chain company in Singapore is seeking a Manager to lead and develop their contact centre team. The ideal candidate should have at least five years of relevant experience and a strong understanding of customer operations. This role requires excellent leadership, communication, and project management skills. The company promotes a diverse and inclusive environment, encouraging all individuals to apply and contribute to its success.

Qualifications

• Minimum 5 years managing projects in call centre management.
• Good knowledge of contact centre industry best practices.
• Experience dealing with IT requirements from a business perspective.

Responsibilities

• Lead development and coaching of team members.
• Drive employee engagement to enhance workplace culture.
• Manage recruitment and selection processes.

Skills

Leadership

Project management

Communication

Interpersonal skills

Customer-oriented outlook

Education

Minimum Degree in any discipline

Tools

COPC certification

Job description

A logistics and supply chain company in Singapore is seeking a Manager to lead and develop their contact centre team. The ideal candidate should have at least five years of relevant experience and a strong understanding of customer operations. This role requires excellent leadership, communication, and project management skills. The company promotes a diverse and inclusive environment, encouraging all individuals to apply and contribute to its success.