Manager, IT Infrastructure & Service Management

DHL Germany; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading logistics company in Singapore is seeking an experienced senior IT manager to enhance IT service management across AP regions. The successful candidate will drive collaboration with diverse teams, optimize costs, and ensure compliance with IT governance standards. Applicants should have over 10 years of experience in IT service management and proven track record in managing large teams. This role offers opportunity to lead projects and initiatives vital for operational excellence.

Qualifications

• 3+ years in senior IT Management roles within large organizations.
• 10+ years of IT service management experience.
• 5+ years working in matrix organizations with dispersed teams.

Responsibilities

• Support ISM activities within Global Forwarding, AP.
• Build and maintain relationships with ISM IT Teams.
• Act as SPOC for internal and external IT partners.
• Review and improve performance across Run Services.
• Ensure compliance with IT security and standards.
• Support ISM budget management.

Skills

IT service management techniques

Ability to collaborate with teams

Strong relationship building

IT governance and best practices

Cost management optimization

Job description

Job Purpose

1) To collaborate with AP countries on IT Infra and Service Management (SM) strategic projects, with the objective of delivering successful, cost effective and efficient and on
time IT Run services to the Global Forwarding businesses.
2) Act as the single point of contact to these teams and also liaising with Telecoms partners, ITS, global and regional teams and other BUs.
3) Ensure Service Excellence, improve resiliency, accompanied with robust IT governance, best practices in secured environment and cost management optimisation.

Accountabilities

• Support all ISM activities within Global Forwarding, AP
• Establishes, builds and maintains strong relationships with the ISM IT Teams
• Assists IT in defining and articulating their IT service requirements where needed
• SPOC to both internal and external IT partners on requests and escalations
• Reviews performance and quality across all Run Services in the region constantly improving service level and/or cost effectively
• Ensures projects and operations comply with full compliance with IT security, risk and continuity policies and standards
• Support the AP ISM Head with the ISM budget
• Supports the Global ISM functions in the definition, implementation and sharing of global best practices (policies, standards and processes)
• Backup and act as the SPOC to the global team and its Towers to communicate and track projects and its requirements to achieve the set goals.

Requirements for the job

• 3+ years in senior IT Management roles working within large, complex multinational organizations.
• 10+ years experience of IT service management techniques and disciplines.
• 5+ years experience in working in matrix organizations with large geographically dispersed teams.