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A technology firm in Singapore is seeking an entry-level candidate for a role involving troubleshooting client platform issues, managing implementation projects, and providing technical advice. Successful candidates will receive on-the-job training and must be comfortable in a healthcare environment, including receiving specific vaccinations. This position offers a comprehensive insurance and medical coverage package.
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &or permanent resolution of incidents escalated.
Provide timely status updates to relevant parties.
Perform service requests related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involved in client platform implementation/upgrade project.
Manage client platform implementation/upgrade project.
Perform research/evaluation of client platform tools.
Provide systems related technical advice to customers or project team.
Manage client platform management systems.
Manage systems changes through change request process & provide status reports to the relevant parties.
Perform client platform related presales tasks.
Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
Ensure service level meets requirement. Propose and implement action plans when required.
Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
Good command in English to liaise with different entities
Candidate must possess at least NITEC/Higher NITEC and above
IT savvy / Basic Understanding of IT
Comfortable working in healthcare environment
Comfortable take MMR & TDAP Vaccine (Claimable)
Entry Level, No Experience Required
On Job Training Provided
Insurance & Medical covered
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.