It Software Engineer jobs in Singapore
IT Support Engineer
TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD.
Lead Cloud Engineer
Singtel Group
Senior Software Engineer (Android)
FIRST DERIVATIVES PTE. LIMITED
Application Support Engineer
ENCORA TECHNOLOGIES PTE. LTD.
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BASE CAMP RECRUITMENT PTE. LTD.
Software Engineer, Virtual Reality Solutions
SOURCEO PTE. LTD.
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TALENT TRADER GROUP PTE. LTD.
Senior Software Development Engineer
PROXIMA BETA PTE. LIMITED
Embedded Software Engineer (North East / Electronics/UP $8K+AWS+VB)
TRUST RECRUIT PTE. LTD.
Lead Software Engineer (Java8, Gen AI, Kubernetes) - Contract
QUESSCORP CONSULTING PTE. LTD.
GRIT Traineeship - Field Application Engineer
INFINEON TECHNOLOGIES ASIA PACIFIC PTE LTD
Senior Software Engineer/Backend Developer (Local Lifestyle Platform, Fast-growing and Collabor[...]
DADACONSULTANTS PTE. LTD.
Software Developer
ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD
Android Software Engineer - Global Payment - Singapore
ByteDance
IT Support Engineer
Job summary
An IT service company in Singapore is looking for a professional to manage incident response and triage for their applications. The role involves monitoring production support, troubleshooting issues, performing regular maintenance, and ensuring application performance. Candidates should possess strong analytical skills and a relevant IT degree, alongside experience in application support.
Responsibilities
- Manage and monitor production support Mailbox and take appropriate actions on incoming cases.
- Create ticket if necessary.
- Investigate and identify the underlying cause of app issues.
- Implement fixes and workaround including data patching.
- Communicate with external agencies and stakeholders on maintenance schedules.
- Monitor performance and availability of applications.
Skills
Education
- Manage and monitor production support Mailbox and take appropriate actions on incoming cases.
- Create ticket if necessary
- Troubleshooting and issues resolution: investigate and identify the underlying cause of app issues by understanding business and functional requirements, analyzing logs, examining source codes and performing data queries.
- Implement fixes and workaround: data patching, educate end users on workaround, configuration adjustments.
- Consult dev teams for resolution if required.
- Escalate to relevant dev teams if involved codes fixings or system enhancement.
- Communicate with external agency and relevant stakeholders on the scheduled maintenance before and after maintenance.
- Apps testing after maintenance
- Ensure app services back to normal after maintenance
- Monitor performance and availability of applications
- Monitor successful runs of batch jobs
- Account Review: Annual and monthly review for OS, DB, Priviledge user accounts, Outsystem, GCC 2.0 etc)
- Troubleshooting and analytical skills
- Knowledge of log analysis and debugging techniques
- Basic understanding of SQL and database queryingFamiliarity with monitoring tools and systems
- Understanding of application architecture and infrastructure
- IT-related degree or equivalent experience
- Experience in application support
- Knowledge of incident management
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.