Entry Level Desktop/IT Support Engineer - [ OJT Provided]

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology firm in Singapore is seeking an entry-level candidate for a role involving troubleshooting client platform issues, managing implementation projects, and providing technical advice. Successful candidates will receive on-the-job training and must be comfortable in a healthcare environment, including receiving specific vaccinations. This position offers a comprehensive insurance and medical coverage package.

Benefits

Insurance & Medical covered

On Job Training Provided

Qualifications

• Entry Level position, no prior experience required.
• On job training will be provided.
• Candidate must be comfortable taking MMR & TDAP vaccine.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond to incidents and provide resolutions.
• Manage client platform implementation projects.

Skills

Good command in English

IT savvy

Comfortable working in healthcare environment

Education

NITEC/Higher NITEC

Job description

Responsibilities

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &or permanent resolution of incidents escalated.

• Provide timely status updates to relevant parties.

• Perform service requests related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involved in client platform implementation/upgrade project.

• Manage client platform implementation/upgrade project.

• Perform research/evaluation of client platform tools.

• Provide systems related technical advice to customers or project team.

• Manage client platform management systems.

• Manage systems changes through change request process & provide status reports to the relevant parties.

• Perform client platform related presales tasks.

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• Ensure service level meets requirement. Propose and implement action plans when required.

• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements

• Good command in English to liaise with different entities

• Candidate must possess at least NITEC/Higher NITEC and above

• IT savvy / Basic Understanding of IT

• Comfortable working in healthcare environment

• Comfortable take MMR & TDAP Vaccine (Claimable)

Details

• Entry Level, No Experience Required

• On Job Training Provided

• Insurance & Medical covered