Head jobs in United States

• Handle telephone enquiries and walk-in customers, and liaise with clients, intermediaries, surveyors/adjusters, handling agents, overseas principals, and the Companies.
• Manage correspondence and attend client or intermediary meetings when required.
• Upon receiving claims notifications, gather relevant customer information, arrange surveys, and coordinate with settling agents when necessary.
• Create claim files and checklists, and verify policy, reinsurance, and treaty arrangements before confirming underwriting acceptance with the Companies.
• Send acknowledgment letters and request necessary claims documentation from clients or intermediaries.
• Prepare and issue PLA/Cash-Call advice and follow up with reinsurers on payment status.
• Draft LLA/MLR for approval, ensuring reserves are updated promptly and accurately.
• Monitor and manage diary dates for active files, ensuring proper follow-ups before archiving.
• Verify premium payments prior to processing claims and coordinate with the Finance team on any payment delays.
• Refer claims with strong recovery potential to Claims Recovery Agents and actively follow up on recovery progress.
• Maintain records of exceptional claims (e.g., ex-gratia cases, large losses) and related recoveries.
• Review claims that exceed authority limits and elevate to the Head of Department or Senior Management for approval before notifying customers or settling agents.
• Conduct periodic file reviews and prepare monthly or quarterly statistics when required.
• Participate in UAT for the Marine Claims module.
• Perform any other duties assigned by management.

• Diploma or Degree in Insurance, Maritime Studies, or a related discipline.
• Preferably ACII/AAII, CGI, or other relevant insurance qualifications.
• Proficient in Microsoft Office applications.
• Relevant experience in claims handling will be an advantage.
• Strong interpersonal and communication skills.
• Able to manage multiple tasks, collaborate effectively as a team member, demonstrate diligence, maintain customer focus, and show willingness to learn new skills

Interested applicants, please click on “Apply Now” or submit your resume to ref70@trustrecruit.com.sg

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