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NOC Analyst (Open to Fresh Graduate)
Job summary
A leading recruitment agency in Singapore is seeking a candidate for network technical support. Responsibilities include providing shift-based support for network incidents, maintaining the Network Management System, and monitoring infrastructure to ensure smooth operations. The ideal candidate should possess a diploma in IT or a degree in Computer Engineering, with fresh graduates or those with 1 year of experience encouraged to apply. Good communication skills are essential for successful customer interactions.
Qualifications
- Fresh graduate or 1 year of network technical support experience welcome.
- Experience in daily operations in a NOC/SOC environment.
- Good communication skills.
Responsibilities
- Provide shift-based support for network and system incidents.
- Monitor and support network infrastructure.
- Communicate incident status to respective parties.
Skills
Education
Tools
- Provide shift-based support in identifying and handling of network and system incidents
- Provide management, monitoring and support for network infrastructure
- Identify issues according to SOPs and previous incidents, escalating identified issues for resolution
- Provide L1 troubleshooting support for any server or network alerts and monitor the Company’s network and data centre facilities vigilantly to ensure no disruption to customer service operations
- To communicate incident status and update respective parties involved
- Responsible to maintain daily operation Network Management System (NMS), updates into ticketing system and complete with detailed information and to create and track trouble tickets to closure and perform technical troubleshooting in accordance to established troubleshooting procedures
- Proactively respond to any incidents and alerts in adherence to SLA
- To handle incidents for next level technical support or / and field dispatch
- To assist in other operational tasks as requested and keeping updated on product enhancements and assess the suitability of upgrades while ensuring that the versions are current and supported.
- Diploma in IT / Degree in Computer Engineering or equivalent.
- Fresh graduate or 1 year of network technical support experience is welcome.
- Daily operations in a NOC / SOC environment or configuring, supporting, integrating monitoring and ticketing tools for network and system monitoring, trend analysis and network performance reporting.
- Possess the following certifications will be a plus but not mandatory : ITIL Foundation V3 or above Cisco Certified Network Associate (CCNA) Operating Systems and Networking Certified SolarWinds Professional
- Good communications skill and experience in customer service.
Recruiter RHArecruitmenthubasia.com /
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.