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Assistant Clinic Ops Manager (PERM)
Job summary
A leading public healthcare institution in Singapore is seeking a skilled manager to oversee service point operations. The ideal candidate has 2-3 years of experience in managing healthcare frontline staff and possesses strong leadership and communication skills. This role focuses on enhancing patient experience and improving service delivery within a dynamic environment.
Qualifications
- 2-3 years of experience in managing healthcare frontline staff.
- Experience in a clinic or hospital setting is an advantage.
Responsibilities
- Oversee daily operations of service point operations.
- Manage non-nursing staff and conduct appraisals.
- Conduct staff recruitment and retention.
- Work with managers to enhance patient experience.
- Ensure facilities are safe and patient-friendly.
- Partner with Ops & Admin managers to improve service.
- Develop and implement business plans.
Skills
Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient’s health journey. Serving a diverse community, they are committed to innovation, collaboration, and using technology to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025, they are looking for qualified individuals to join their dynamic environment dedicated to improving lives within the community.
Work Location: West (nearest MRTs: Queenstown/Commonwealth)
- Responsible for daily operations of service point operations, including front counter services, administrative / operational matters
- Manage a group of non-nursing staff providing services in service points, including conducting appraisals, induction, orientation and necessary training
- Conduct staff recruitment and retention
- Partnering Nurse Manager and other stakeholders to solve system and process problems
- Work with other department managers to ensure a positive experience for patients along the continuum of care
- Ensuring facilities are patient friendly and safe
- Partner the Ops & Admin department managers (Ops & Admin) in achieving customer satisfaction targets
- Responsible for devising innovative services to continually improve service levels and delight customers
- Develop and carry out business plans in conjunction with clinical chiefs to ensure that business goals are reached
- Manage annual financial budgeting and regular reviews with clinical heads, and development of new business
- At least 2 – 3 years’ experience in managing healthcare frontline staff, experience in any clinic/hospital setting will be a strong advantage
- Strong leadership & communication skills
Interested candidates may whatsapp your resume to 8222 9246. Only shortlisted applicants will be contacted.
Cassie Chan | R2197426
EnviroDynamics Solutions Pte Ltd | EA No: 12C6285
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.