E Commerce jobs in Singapore

Japanese Speaking Principal Implementation Engineer

About the role:

We are looking for a motivated, energetic, and focused Principal Implementation Engineer to be the technical face of Forter to our customers. You will be responsible for managing the client onboarding process, answering all technical questions arising pre- and post-sale, assessing customer needs and resolving their technical questions, and identifying and adapting Forter’s products and services, as necessary. You will work in conjunction with our R&D, Sales, Solutions Consulting, Customer Success, and Product Management / Analytics teams as a key technical advisor and product advocate for our solutions, ensuring that Forter consistently delivers superior service and support to existing and prospective customers.

What you’ll be doing:

• Own and manage the full technical integration lifecycle for enterprise customers in Japan and APAC.
• Act as theprimary point of contactfor all technical matters during onboarding, from pre-sale to go-live.
• Build and maintaindetailed project plans, ensuring timely delivery and successful implementation.
• Lead regular project calls with customer stakeholders, maintaining clear communication, documentation, and alignment across teams.
• Coordinate closely with internal teams (R&D, Product, Analytics, Solutions Consulting, Sales, and Customer Success) to ensure smooth delivery.
• Identify and resolve technical challenges, using a solution-oriented approach to keep projects on track.
• Performdata/technical gap analyses, documenting requirements and managing technical expectations.
• Develop and maintain technical documentation, guides, and tools to streamline the onboarding process.
• Continuously evaluate and improve Forter’s integration methodology based on learnings and customer feedback.

Who are you?

• Fluency in Japanese and English, with experience in a global, cross-functional environment. This role will support both Japanese clients within Japan, and clients across APAC
• 5 – 7 years of experience in technical implementation, integration, or solution engineering roles.
• Client-facing experience with enterprise customers, ideally in SaaS, payments, fraud prevention, or eCommerce.
• Demonstrated ability to manage complex projects across diverse stakeholders and geographies.
• Exceptional communication and presentation skills with both technical and business audiences.
• A proactive, self-starter mindset with an ownership mentality and strong problem-solving skills.
• Experience leading multiple concurrent projects while maintaining high quality and customer satisfaction.

Bonus Points For

• Experience in thepayments, fraud prevention, ordigital commerceindustries.
• Familiarity with project management tools and agile methodologies.
• Knowledge of risk management or transaction monitoring technologies.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023,2024 )
• Fortune’s Best Workplaces in NYC (2022, 2023 and2024 )
• Forbes Cloud 100 (2021, 2022, 2023 and2024 )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022 )
• Anti-Fraud Solution of the Year at the Payments Awards (2024 )
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

• Competitive salary and commission plan
• Comprehensive and generous health insurance
• Generous PTO policy

At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.

Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

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