E-commerce Customer Service Executive – Call Center Pro

TRACX LOGIS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company based in Singapore is seeking a full-time Customer Service Executive to provide excellent support and communication to partners. The role involves handling enquiries and complaints, ensuring prompt resolutions, and offering a friendly demeanor. Prior call center experience is preferred, but training is available for motivated candidates. This position offers a competitive remuneration package along with various incentives and holidays.

Benefits

Performance Incentive

Attendance Incentive

Meal Allowance

12 days annual leave

14 days medical leave

Hospitalization and Child Care leave

Paternity Leave

Marriage Leave

Compassionate Leave

Qualifications

• Prior experience in call centers is preferred but not required.
• Willingness to learn and positive attitude are essential.
• Ability to start immediately is preferred.

Responsibilities

• Provide friendly and professional communication to partners.
• Advise clear and accurate information based on enquiries.
• Handle complaints and ensure effective resolutions.

Skills

Customer service skills

Communication skills

Problem-solving

Job description

A logistics company based in Singapore is seeking a full-time Customer Service Executive to provide excellent support and communication to partners. The role involves handling enquiries and complaints, ensuring prompt resolutions, and offering a friendly demeanor. Prior call center experience is preferred, but training is available for motivated candidates. This position offers a competitive remuneration package along with various incentives and holidays.