Customer Service Executive

TRACX LOGIS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company based in Singapore is seeking a full-time Customer Service Executive to provide excellent support and communication to partners. The role involves handling enquiries and complaints, ensuring prompt resolutions, and offering a friendly demeanor. Prior call center experience is preferred, but training is available for motivated candidates. This position offers a competitive remuneration package along with various incentives and holidays.

Benefits

Performance Incentive

Attendance Incentive

Meal Allowance

12 days annual leave

14 days medical leave

Hospitalization and Child Care leave

Paternity Leave

Marriage Leave

Compassionate Leave

Qualifications

• Prior experience in call centers is preferred but not required.
• Willingness to learn and positive attitude are essential.
• Ability to start immediately is preferred.

Responsibilities

• Provide friendly and professional communication to partners.
• Advise clear and accurate information based on enquiries.
• Handle complaints and ensure effective resolutions.

Skills

Customer service skills

Communication skills

Problem-solving

Job description

We are an E-commerce logistics company based in Toh Guan Road East, looking hire full-time Customer Service Executives.

Job Responsibilities:

• Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email enquiries.
• Provide excellent customer service and attend to partner's request of assistance.
• Advise clear and accurate information based on sellers/partners/internal staff enquiries.
• Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.
• Follow up on cases proactively and attentively.
• Able to settle escalated cases within the specified limit in accordance to the company’s call response policy.
• Other ad-hoc duties as assigned.

Job Requirements:

• Able to start immediately will be preferred!
• Prior experience in call centers is preferred but if you are willing to learn, quick to learn, and have a positive attitude, we are open to training you!

Remuneration Package:

• Basic salary: $2,050 (During Probation) and $2,350 (After Confirmation)
• Performance Incentive (Variable Allowance): $150 monthly depending on performance appraisal!
• Attendance Incentive (Variable Allowance): $150 monthly for good attendance record! (No lateness or absence)
• Meal Allowance: $10 meal allowance for overtime exceeding 2hrs
• Tenure allowance - Eligible after the 1st/2nd/3rd year of employment ranging from $150-$500/monthly
• Eligible for Overtime
• 12 days annual leave, 14 days medical, Hospitalization, Child Care leave, Paternity Leave, Marriage Leave, Compassionate Leave

Working hours: (5.5 days work week)

• Monday-Friday: 9am - 6pm
• Saturday: 9 am to 1 pm
• Off Day - Sunday & Public Holiday

Please submit your updated resume through the Apply Now link for further processing.