Customer Service jobs in Singapore

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for a Service Engineer, 2-stroke Services. This is a permanent opportunity, and its location is Singapore.

• Perform Field Service activities according to the work plan
• Perform mechanical/electrical troubleshooting on 2-stroke engines and ancillary equipment
• Provide technical advisory for repair activities executed on customers' responsibility
• Commission service products
• Lead and manage the on-site team and related activities during work execution
• Interact with customers during work execution
• Coordinate with Field Services back office and Technical Services during work execution
• Provide internal and external progress status updates of the assigned work
• Ensure that the work is executed according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures
• Create Service Work Reports
• Consult, advise, and promote available Wärtsilä solutions and products to customers

• BSC Degree with 2-5 years of working experience in the related field
• Diploma in mechanical or marine engineering with more than 5 years of working experience in the related field
• Excellent technical knowledge and problem-solving skills
• Good command of English, both written and oral
• Ability to work independently
• Willingness and flexibility to travel up to 80% of the time
• Ability to create internal and external work reports
• Ability to communicate and interact well with customers and other stakeholders
• Literacy in Information Management Applications/Tools such as MS Office

At Wärtsilä, we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.