Hedge Fund Administrator

CLEARSTREAM BANKING S.A.; Singapore; On-site; SGD 48,000 - 70,000; Full time

Job summary

A leading financial services provider is looking for candidates to handle operational activities and customer service tasks. Successful applicants will process trade orders, resolve client queries, and work in a fast-paced international environment, requiring a university degree and fluency in both English and German.

Qualifications

• University degree or comparable qualification.
• Knowledge of investment funds industry highly preferred.
• Fluency in English; proficiency in German is essential.

Responsibilities

• Processing Trade & Transfer orders and cash events.
• Investigating and resolving client queries via phone and email.
• Assisting in documenting team procedures.

Skills

Problem Solving

Accuracy

Teamwork

Customer Orientation

Communication

Education

University degree or comparable qualification

Job description

Your responsibilities:

1) Operational activities

• Process Trade & Transfer orders from customers
• Perform document completion for trades & transfers along with verification
• Process incoming trades related cash and incoming transfer requests
• Trace pending transactions and settle transactions on receipt of contract note
• Process corporate action shares and cash events promptly and accurately
• Investigate reconciliation breaks and take corrective action
• Be risk aware and take all steps necessary to minimise errors including fully complying with existing procedures and staying aware of procedure changes
• Assist in documenting team procedures and in project works, when required

2) Customer Service

• Investigate, monitor, record and resolve any queries/issues raised by the client via phone calls and emails
• Undertake reviews of client’s activity, utilisation of products to suggest changes/improvements and identify development and training requirements
• Provide the highest standard of service in all dealings with the client

Our requirements:

• University degree and/or a comparable qualification
• Knowledge of investment funds industry is highly preferred
• Pro-active attitude with strong problem solving skills, accuracy and ability to work independently and as part of a team in an international environment
• Ability to multi-task and work under pressure to meet tight deadlines
• Customer oriented with excellent telephone, communication and negotiation skills
• Fluency in English. Proficiency in spoken German is a must to liaise with Headquarters.