Customer Service Officer (Contact Centre)

Borr Drilling; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Une entreprise leader dans le domaine du forage recherche un professionnel du support client pour répondre avec précision aux demandes des participants et maintenir de bonnes relations. Vous serez chargé de coordonner avec les parties prenantes, de gérer les demandes et d'assurer la satisfaction des clients. Les candidats doivent avoir d'excellentes compétences en communication et une expérience pertinente.

Qualifications

• Min. 2 ans d'expérience en centre d'appel ou support client.
• Proficient in English, autres langues un atout.
• Capacité à gérer des interactions difficiles de manière professionnelle.

Responsibilities

• Répondre aux demandes des participants, fournir des informations précises.
• Coordonner avec les parties prenantes pour résoudre les problèmes.
• Entrer les interactions dans le système de gestion des interactions.

Skills

Communication

Soft Skills

Problem Solving

Education

N levels / O levels / NITEC / Higher NITEC / A Level / Diploma / Degree

Tools

Microsoft Office

Job description

• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.

• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.

• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.

• Enter details of all the interactions accurately in the designated interaction management system.

• Maintain good soft skills throughout their interactions with Ptcp or MoP.

• Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.
  

Requirements

• Good communication skills in English

• Proficiency in other languages/dialects may be required depending on programme requirements

• Proficient in Microsoft Office applications

• Ability to handle difficult interactions in a professional manner

• Possess N levels / O levels / NITEC / Higher NITEC / A Level / Diploma / Degree

• At least 2 years of relevant working experience in contact centre, customer support and customer service functions