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Résumé du poste
A recruitment agency in Singapore is looking for a candidate to coordinate with service parts teams in Singapore, Japan, and the USA. Responsibilities include managing customer quotations, resolving queries, and processing orders through CRM and ERP systems. The ideal candidate should efficiently handle technical discrepancies and prepare necessary order acknowledgments, ensuring all commercial terms are met for smooth operations. This position involves significant interaction with both internal and external customers.
Responsabilités
- Coordinate with Singapore, Japan & USA service parts teams to obtain external customer quotations and clarifications.
- Consult with both internal and external customers to resolve issues & queries.
- Enter service parts quotations and orders into the company’s CRM & ERP systems.
- Identify & ensure that commercial terms are met.
- Review and resolve any technical and commercial discrepancies in customer purchase orders.
- Prepare Order Acknowledgements.
- Raise Purchase Requisitions for service parts PO execution.
- Coordinate delivery schedule with factory and arrange the shipment to customer.
- Research item requirements and calculate costs for quotations.
- Coordinate with Singapore, Japan & USA service parts teams to obtain external customer quotations and clarifications
- Consult with both internal and external customers to resolve issues & queries
- Enter service parts quotations and orders into the company’s CRM & ERP systems.
- Identify & ensure that commercial terms are met (i.e. Letters of Credit deadlines, shipment preferences, lead-time commitments.
- Review and resolve any technical and commercial discrepancies in customer purchase orders in consultation with Sales
- Prepare Order Acknowledgements
- Raise Purchase Requisitions and send to Logistics / Purchase for Service Parts PO execution
- Coordinate with Japan & USA service parts teams to obtain internal inter-company quotations and clarifications for on-shore inquiries
- Effective use of the CRM and ERP system to efficiently service customer needs.
- Coordinate delivery schedule with factory and arrange the shipment to customer.
- Research item requirements in ERP, Lotus Notes or other information sources and calculate costs and prices for quotations and orders with support from internal customers
- Any other adhoc tasks related to administrative
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.