Customer Service Representative @ Jurong East MRT - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Representative. The role involves assisting the Customer Service Manager, handling export/import orders, and ensuring compliance with documentation. Ideal candidates will have a diploma in logistics, 5+ years of experience, and familiarity with SAP. This position offers a salary range of $3200 - $3800 plus AWS, bonus, and other benefits.

Qualifications

• Minimum 5 years experience in export or logistics operations.
• Familiarity with GSAP, import & export documentation.
• Experience in letter of credit & bank negotiation.

Responsibilities

• Report to the Customer Service Manager.
• Assist with customer follow-ups and document preparation.
• Process export/import orders with accurate documentation.
• Coordinate timely shipments with forwarders and warehouses.
• Monitor and resolve customs or delivery issues.
• Ensure compliance with company policies.

Skills

Export documentation

Logistics operations

SAP proficiency

Communication skills

Education

Diploma in Logistics or related discipline

Tools

SAP

Job description

Customer Service Representative

• Location: Jurong Island (Company transport provided near Jurong East MRT)
• Workhours : 8 am to 4.30 pm (Mon to Fri)
• Salary range : $3200 - $3800+ AWS + VB + 15 Days AL

Responsibilities:

• Incumbent reports to the Customer Service Manager in our Sales office
• Assist department’s needs and customers’ follow-up, preparation of documents and coordinating shipments and insurance declaration of outgoing products
• Process export / import orders and ensure accurate documentation (invoice, packing list, BL, COO, permits).
• Coordinate with forwarders and warehouses for timely shipment.
• Monitor shipments and resolve customs or delivery issues promptly.
• Maintain accurate records and ensure compliance with company policies.
• Communicate with customers and internal teams to provide updates and improve processes.

Requirements:

• Diploma in Logistics or a related discipline
• Experience in export documentation and shipping procedures in Asia Pacific region and order administration are essential
• Minimum 5 years in export or logistics operations and proficiency in SAP is an advantage.
• Must familiar with all 5 Areas: GSAP, Import & export documentation, Letter of Credit & bank negotiation, Warehouse and Carrier booking

WhatsApp: https://wa.me/6591044149 (Shermaine)
Siah Sze Ming Reg No: R24125414
The Supreme HR Advisory Pte Ltd EANo:14C7279