Customer Service Specialist (Freight Forwarding)/ Bukit Batok

SWIFT SEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company based in Singapore is looking for a candidate to manage customer bookings and coordinate shipments. The ideal applicant will have 1-2 years of experience in freight forwarding or shipping operations and possess strong communication skills. Tasks include creating job references, confirming bookings, and ensuring timely communication regarding vessel delays. The position offers a 5-day work week and is located in Bukit Batok.

Benefits

5 Days work week

9am-6pm

Qualifications

• 1–2 years of experience in freight forwarding, logistics, or shipping operations.
• Strong communication and coordination skills with attention to detail.
• Proficient in Microsoft Office and able to multitask.

Responsibilities

• Handle customer bookings promptly, ensuring accuracy.
• Create export job references and maintain documentation.
• Coordinate with shippers for special shipment requirements.
• Keep Sales Personnel updated on booking status.
• Liaise with shipping lines to secure space.
• Confirm booking details and advise shippers.
• Arrange trucking and cargo collection services if needed.
• Communicate vessel delays or changes to shippers.
• Ensure cargo is sent in good condition and report damages.
• Verify vendor invoices and close job files.

Job description

• 5 Days work week
• 9am-6pm
• Bukit Batok

Key Responsibilities

• Handle customer bookings promptly, ensuring accuracy and completeness.
• Create export job references and maintain proper documentation.
• Coordinate with shippers to confirm special shipment requirements before accepting bookings.
• Keep Sales Personnel updated on booking status.
• Liaise directly with shipping lines or consolidators (FCL and LCL) to secure space.
• Confirm booking details and advise shippers accordingly.
• Arrange trucking and cargo collection services if required by customers.
• Communicate any vessel delays, changes, or disruptions to shippers promptly.
• Ensure cargo is sent in good condition and report damages to customers immediately.
• Verify vendor invoices and close job files accurately.
• Support ad-hoc duties assigned by the supervisor.

Requirements

• At least 1–2 years of relevant experience in freight forwarding, logistics, or shipping operations.
• Good communication and coordination skills with strong attention to detail.
• Proficient in Microsoft Office and able to handle multiple tasks efficiently.
• A team player with a positive attitude and customer-focused mindset.

email - [e-mail]

EA License No: 18C9495

EA Personnel Name: Lucas Chang
EA Personnel No: R1874043