Customer Care Executive à Singapour

How You’ll Make an ImpactCoordinate client interactions, campaign delivery, relationship building, and media recommendations for success.What You’ll Achieve

• Be the main point of contact for all client’s daily communication and oversight; own overall client happiness and proactively find opportunities.
• Work with the Senior Account Manager to optimize, retain, and up-sell business.
• Build effective client relationships as acts as a day-to-day partner; working with them to achieve their marketing objectives and works to nurture and grow the relationship.
• Own projects from briefs to execution with support from the senior account manager when needed.
• Be a committed, responsible and confident leader of projects, who can work independently and as part of the wider team.
• Brief creative, operations and third parties to ensure all parties are fully equipped with the required information and expectations are strictly met.
• Help to manage client finance processes.
• Attend weekly client meetings and action client requests and briefs in a timely manner.
• Own day-to-day client communication, including weekly reports.
• Always provide the standard of service to the client that meets and exceeds client expectations.

Who you Are

• What You’ll Bring With You:
  • Excellent interpersonal and presentation skills and the ability to confidently communicate with clients.
  • Highly enthusiastic, self-motivated, meticulous, and diligent.
  • Strong time management skills with an ability to prioritize.
  • Works well individually and as a great teammate.
  • Experience collaborating on a fast-paced account across multiple collaborators.
  • Diligent individual.
  • Strong oral/written communication and negotiation skills.
  • Thrives in a dynamic, fast-paced work environment.
  • Strong working knowledge of the entire Microsoft Office suite.
  • 5 – 6 years of working experience, preferably within an advertising agency and/or technology experience.
  • Experience working on APAC & IN markets will be a plus.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity.We are transparent and have the courage to do the right thing.
• Work together to win together.We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose.We shape the market with big ideas that drive big outcomes.
• Respect all voices.We embrace differences and foster a culture of connection and belonging.
• Empower with accountability.We trust each other to own and deliver on common goals.

Because you Matter

• Time to Recharge: 20 paid holidays, flexible work arrangements
• Family Well-Being: Childcare and family care leave, Comprehensive employee and dependents medical coverage
• Extra Perks: Hybrid work arrangements, professional development, employee recognition, employee assistance programmes (health coaching and counselling)

Epsilon is an Equal Opportunity Employer.As part of our dedication to enhance ourinclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership, religion or belief.

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