Multichannel Customer Support Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Representative. You will handle customer inquiries through calls, WhatsApp, and emails, resolve disputes professionally, and support order entry. Ideal candidates should have strong communication skills and preferably experience in customer service. A background in optician is advantageous. Interested applicants should email their resumes for consideration.

Qualifications

• Customer service experience is highly preferred.
• Strong communication and interpersonal skills.
• Background in optician will be advantageous.

Responsibilities

• Handle incoming calls, WhatsApp messages, and email enquiries.
• Respond to and resolve customer disputes and complaints.
• Manage customer enquiries across multiple communication platforms.
• Support order entry for orders received via phone, WhatsApp, or email.
• Assist customers in checking job statuses and providing updates.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Job description

A recruitment agency in Singapore is looking for a Customer Service Representative. You will handle customer inquiries through calls, WhatsApp, and emails, resolve disputes professionally, and support order entry. Ideal candidates should have strong communication skills and preferably experience in customer service. A background in optician is advantageous. Interested applicants should email their resumes for consideration.