OTC Customer Service Specialist (12-month Contract)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Executive for a 12-month contract role, focusing on managing the Order-to-Cash process and enhancing operational efficiency. Responsibilities include overseeing compliance, coordinating with teams for order fulfillment, and monitoring KPIs. Ideal candidates will have 2-3 years of OTC experience, knowledge of payment terms, and proficiency in SAP and Excel. The position requires strong communication and analytical skills.

Qualifications

• Approximately 2 - 3 years of regional order management or OTC experience.
• Experience managing Letters of Credit (LC) and bank submission requirements.
• Knowledge of payment terms including open terms, D/P, D/A, and T/T.
• Experience using SAP ECC (R3) or SAP S/4HANA.
• Understanding of Incoterms such as Ex-Works, FOB, FCA, CFR, CIF, and DAP.
• Proficiency in Microsoft Excel (formulas, charts, pivot tables, lookup functions).

Responsibilities

• Oversee the full OTC cycle, ensuring accuracy, efficiency, and compliance.
• Manage order fulfillment activities and coordinate with 3PL partners.
• Track and follow up on customer payment status with Finance and Sales teams.
• Conduct root-cause analysis for delays or complaints and prepare improvement plans.
• Support the Customer Service Manager in enhancing customer service processes.
• Monitor and achieve assigned KPIs.

Skills

Regional order management or OTC experience

Managing Letters of Credit (LC)

Knowledge of payment terms (open terms, D/P, D/A, T/T)

Experience using SAP ECC (R3) or SAP S/4HANA

Understanding of Incoterms (Ex-Works, FOB, FCA, CFR, CIF, DAP)

Proficiency in Microsoft Excel

Job description

A leading HR advisory firm in Singapore is seeking a Customer Service Executive for a 12-month contract role, focusing on managing the Order-to-Cash process and enhancing operational efficiency. Responsibilities include overseeing compliance, coordinating with teams for order fulfillment, and monitoring KPIs. Ideal candidates will have 2-3 years of OTC experience, knowledge of payment terms, and proficiency in SAP and Excel. The position requires strong communication and analytical skills.