Tuas: Customer Care Manager with Transport Allowance

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent HR advisory firm is searching for a Customer Service Manager in Singapore. The successful candidate will lead a team to ensure exceptional service standards, manage daily operations, and enhance customer satisfaction through effective communication and data analysis. This role requires a Bachelor’s Degree and at least 2 years of supervisory experience in customer service. Compensation includes a monthly salary of $4000 to $4200, transport allowance, and additional benefits.

Benefits

Transport allowance of $800

Handphone reimbursement up to $60

Sign-on bonus (T&C apply)

Qualifications

• Minimum 2 years experience in a Customer Service Supervisory role.
• Strong capability in managing sales leads and customer feedback.
• Ability to prepare performance reports.

Responsibilities

• Lead and mentor the customer service team.
• Oversee daily operations and ensure prompt resolution of inquiries.
• Monitor KPIs and service standards to enhance customer satisfaction.

Skills

Leadership

Customer service excellence

Data analysis

Team management

Communication

Education

Bachelor’s Degree in Business Administration, Management Studies, or related field

Job description

A prominent HR advisory firm is searching for a Customer Service Manager in Singapore. The successful candidate will lead a team to ensure exceptional service standards, manage daily operations, and enhance customer satisfaction through effective communication and data analysis. This role requires a Bachelor’s Degree and at least 2 years of supervisory experience in customer service. Compensation includes a monthly salary of $4000 to $4200, transport allowance, and additional benefits.