[Entry Level] Customer Service Associate (Financial Industry)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A leading human resource company in Singapore is seeking a Customer Service Officer to manage phone and email inquiries with high accessibility. The role requires attending to both customer and distribution partner requests efficiently within stipulated service standards. Candidates need a minimum of 'A' Levels or diploma and should possess excellent interpersonal communication skills. This position is a 6-month contract, with a completion bonus. Interested candidates can apply through the official job application platform.

Qualifications

• Candidates should hold at least 'A' Levels or a diploma.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Attend to enquiries and requests from phone calls/emails.
• Update information in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up to customers.
• Alert management of issues for escalation.
• Prepare service requests accurately.
• Work closely with stakeholders.
• Deliver service requests within standards.
• Undertake additional projects as assigned.

Skills

Good interpersonal and communication skills

Communication skills

Education

Min ‘A’ Levels or Diploma

Job description

• Location: Eunos (5 mins walk from MRT)
• Working Hours: Mon to Fri, 9am to 6pm
• Contract Duration: 6 Months + 0.5 Months Completion Bonus

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Min ’A’ Levels or Diploma holder.
• Good interpersonal and communication skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

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