Senior Customer Service Officer

KOLORIST PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty service company in Singapore seeks a dedicated customer service manager. The role involves managing and mentoring staff to ensure quality customer experiences and providing feedback. Ideal candidates are customer service enthusiasts with prior experience, proficient communication skills, and a calm demeanor in challenging situations. A professional appearance and some digital literacy are also important, along with a passion for serving customers. Experience in the beauty line is a plus.

Qualifications

• Customer service enthusiast.
• Prior experience in the customer service field.
• Professional looking and well-groomed.

Responsibilities

• Manage and mentor team for optimal customer experience.
• Train and provide feedback to team members.
• Design procedures for best user experience.

Job description

Responsibilities

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus