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• Ensuring assigned applications are well managed with minimal downtime or disruption to the business users.


• Ensuring continuous enhancements and upgrades are aligned with technology roadmap of these applications.


• Managing enhancement and change request and ensuring internal processes are followed.


• Managing vendor performance ensuring Service Level Agreement (SLA) are met (where applicable), ensuring investments are monitored and optimized.


• Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency.


• Pro-actively engaging and building strong relationships with internal business stakeholders, external partners and technology solution providers.


• Gathering feedback from users and stakeholders to continuously improve applications and services.


• Evaluating business asks and needs, and translating them into detailed, unambiguous functional and non-functional requirements.


• Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions.


• Identifying and proposing areas for improvement from process or system perspective throughout course of engagement with operations.


• Improving business efficiencies through the introduction of automation and value engineering.


• Supporting projects and activities led by Project team as subject matter expert.


• Challenging entrenched practices and processes and providing viable alternatives that can help the organization become more efficient and effective.


• Assisting with other tasks as assigned by the Senior Manager, IT (Delivery Lead), the Head of IT, and/ or the Chief Operating Officer.


• Any other ad hoc duties as assigned by the supervisors.

• Bachelor's degree or higher in Information Technology, computer science, or related field.


• Experience in IT applications support role preferably with at least five years’ experience in ERP systems.


• Experience in business requirements gathering and vendor management.


• Strong analytical and creative problem-solving skills.


• Organised and detail oriented with the ability to manage multiple tasks.


• Strong understanding of Information Technology Infrastructure Library (ITIL) process and best practices.

Interested applicants, please email your resume to Surin Su Sandar Win

Email: surin@recruitexpress.com.sg

CEI Reg No: R23117721

EA Licence No: 99C4599

Recruit Express Pte Ltd