Application Support Manager #ISW (Oracle Fusion)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an IT Applications Manager to ensure management of key applications with minimal disruption, align enhancements with the technology roadmap, and gather feedback for continuous improvement. The ideal candidate will have at least five years of experience in ERP systems and strong analytical skills. This role offers opportunities for innovation and process improvement.

Qualifications

• Minimum five years’ experience in ERP systems.
• Experience in IT applications support role.
• Strong understanding of ITIL process and best practices.

Responsibilities

• Manage assigned applications with minimal downtime.
• Ensure enhancements align with technology roadmap.
• Gather feedback for continuous improvement.

Skills

Analytical skills

Problem-solving skills

Organisational skills

Attention to detail

Stakeholder management

Education

Bachelor's degree in Information Technology or related field

Job description

Responsibilities

• Ensuring assigned applications are well managed with minimal downtime or disruption to the business users.


• Ensuring continuous enhancements and upgrades are aligned with technology roadmap of these applications.


• Managing enhancement and change request and ensuring internal processes are followed.


• Managing vendor performance ensuring Service Level Agreement (SLA) are met (where applicable), ensuring investments are monitored and optimized.


• Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency.


• Pro-actively engaging and building strong relationships with internal business stakeholders, external partners and technology solution providers.


• Gathering feedback from users and stakeholders to continuously improve applications and services.


• Evaluating business asks and needs, and translating them into detailed, unambiguous functional and non-functional requirements.


• Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions.


• Identifying and proposing areas for improvement from process or system perspective throughout course of engagement with operations.


• Improving business efficiencies through the introduction of automation and value engineering.


• Supporting projects and activities led by Project team as subject matter expert.


• Challenging entrenched practices and processes and providing viable alternatives that can help the organization become more efficient and effective.


• Assisting with other tasks as assigned by the Senior Manager, IT (Delivery Lead), the Head of IT, and/ or the Chief Operating Officer.


• Any other ad hoc duties as assigned by the supervisors.

Requirements

• Bachelor's degree or higher in Information Technology, computer science, or related field.


• Experience in IT applications support role preferably with at least five years’ experience in ERP systems.


• Experience in business requirements gathering and vendor management.


• Strong analytical and creative problem-solving skills.


• Organised and detail oriented with the ability to manage multiple tasks.


• Strong understanding of Information Technology Infrastructure Library (ITIL) process and best practices.

Contact

Interested applicants, please email your resume to Surin Su Sandar Win

Email: [e-mail]

CEI Reg No: R23117721

EA Licence No: 99C4599

Recruit Express Pte Ltd