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A leading pet products company in Singapore seeks an experienced E-Commerce Manager to oversee their online business. The candidate will drive e-commerce strategy, manage daily operations of various platforms, and lead digital marketing campaigns. Ideal candidates should have 3–5 years of experience in e-commerce, strong analytical skills, and proficiency in platforms like Shopify and Lazada. This role also entails leading a team to enhance customer experience and boost online sales.
We are looking for an experienced and results-driven E-Commerce Manager to lead and grow our online business. The ideal candidate will manage all online sales channels, develop digital strategies, and ensure smooth day-to-day e-commerce operations.
Develop and execute the company’s e-commerce strategy to drive growth and revenue.
Analyse online market trends, customer behaviour, and competitor activities.
Set and monitor sales targets, KPIs, and performance metrics.
Manage daily operations of the company’s e-commerce website and marketplace stores (e.g., Lazada, Shopee, Shopify).
Oversee product listings, pricing, inventory, and content updates.
Work closely with web developers or IT to resolve technical issues and improve user experience.
Plan and implement digital marketing initiatives (SEO, SEM, social media ads, email marketing, promotions).
Manage campaign calendars, budgets, and performance tracking.
Optimise marketing strategies to increase traffic, conversion, and sales.
Create and maintain product descriptions, photos, and digital assets.
Ensure all content is accurate, appealing, and SEO-friendly.
Coordinate product launches and promotional activities.
Coordinate with logistics and warehouse teams to ensure timely and accurate order fulfilment.
Monitor customer reviews and enquiries to maintain a high level of service.
Improve customer experience through UX enhancements and process improvements.
Analyse sales data, traffic trends, and customer insights.
Prepare weekly/monthly performance reports and action plans.
Use tools such as Google Analytics, Meta Ads Manager, or marketplace dashboards.
Manage relationships with e-commerce platform account managers.
Oversee platform campaigns, vouchers, and promotional opportunities.
Ensure all marketplace activities meet platform guidelines.
Lead and supervise a team of e-commerce executives/coordinators (if applicable).
Provide guidance, training, and performance feedback.
Ensure timely execution of all e-commerce tasks and projects.
Diploma or Degree in Marketing, Business, E-Commerce, or related field.
Minimum 3–5 years of experience in e-commerce or digital marketing.
Strong knowledge of online platforms (Shopify, WooCommerce, Lazada, Shopee, etc.).
Proficient in Google Analytics, Meta Ads, and digital marketing tools.
Strong analytical, planning, and problem-solving skills.
Good communication skills and ability to work in a fast-paced environment.
Experience in leading a small team is an advantage.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.