Communication jobs in Singapore
E-commerce Customer Experience Specialist
Novelship Pte Ltd
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Seacare Manpower Services Pte Ltd
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Seacare Manpower Services Pte Ltd
Deputy Director, Digital Transformation Cluster
Public Service Division
Lead Process & Project Engineer
Allergan
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E-commerce Customer Experience Specialist
Job summary
An online marketplace for fashion and collectibles is seeking a Customer Service Associate in Singapore. The ideal candidate will respond to customer inquiries proactively and professionally, ensuring high customer satisfaction. Responsibilities include managing inquiries via ticketing and live chat systems, adhering to service protocols, and maintaining productivity. Candidates should have at least 6 months of customer service experience, excellent English communication skills, and be familiar with CRM platforms. Flexibility for weekend work is essential.
Qualifications
- Minimum of 6 months of customer service experience in E-commerce or Fashion.
- Ability to work flexible schedules including weekends.
- Proficiency in a second language is a bonus.
Responsibilities
- Respond to customer inquiries via ticketing system.
- Handle live chat inquiries promptly.
- Adhere to customer service protocols.
- Manage customer inquiries professionally.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.