E-commerce Customer Experience Specialist

Novelship Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An online marketplace for fashion and collectibles is seeking a Customer Service Associate in Singapore. The ideal candidate will respond to customer inquiries proactively and professionally, ensuring high customer satisfaction. Responsibilities include managing inquiries via ticketing and live chat systems, adhering to service protocols, and maintaining productivity. Candidates should have at least 6 months of customer service experience, excellent English communication skills, and be familiar with CRM platforms. Flexibility for weekend work is essential.

Qualifications

• Minimum of 6 months of customer service experience in E-commerce or Fashion.
• Ability to work flexible schedules including weekends.
• Proficiency in a second language is a bonus.

Responsibilities

• Respond to customer inquiries via ticketing system.
• Handle live chat inquiries promptly.
• Adhere to customer service protocols.
• Manage customer inquiries professionally.

Skills

Customer service experience

Proficiency in CRM platforms

Fluency in spoken and written English

Excellent communication skills

Time management

De-escalation skills

Tools

Zendesk

Zoho

Freshdesk

Job description

An online marketplace for fashion and collectibles is seeking a Customer Service Associate in Singapore. The ideal candidate will respond to customer inquiries proactively and professionally, ensuring high customer satisfaction. Responsibilities include managing inquiries via ticketing and live chat systems, adhering to service protocols, and maintaining productivity. Candidates should have at least 6 months of customer service experience, excellent English communication skills, and be familiar with CRM platforms. Flexibility for weekend work is essential.