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Retail Supervisor (Cosmetics) | Orchard
Job summary
A retail management company in Orchard is seeking a Retail Advisor (Supervisor) to manage sales operations and deliver exceptional customer service. The role involves training staff, managing stock levels, and ensuring a tidy sales area. Ideal candidates will have strong sales skills, experience in customer service, and the ability to handle complaints effectively. A commitment to high standards of safety and housekeeping is essential. This is a full-time position requiring flexible hours including weekends and public holidays.
Benefits
Qualifications
- Experience in retail customer service and sales.
- Ability to manage stock levels and handle customer feedback.
- Skills in mentoring and training retail staff.
Responsibilities
- Attend to customers, providing fashion and product advice.
- Maintain customer data and handle complaints.
- Oversee stock checks and manage sales floor security.
- Train retail staff on service and sales techniques.
Skills
Job Title: Retail Advisor (Supervisor)
Job Location: Orchard
Working Hours: Morning (9:30am - 6:30pm) & Afternoon (12:30 - 9:30pm); 5 days work week inclusive weekends and public holidays
Benefits: Basic + Allowances + AWS + Variable bonuses
- 1. Attend to customers individually, provide latest information and advice on fashion / product trends, wardrobe‑coordination, usage of products, etc. Practice complementary sale (ie., recommend tie to go with shirt).
- 2. Keep up‑to‑date on store information and product knowledge to sell and promote merchandise and services of the company, employing a consistently high level of service.
- 3. Maintain and update data bank of regular customers, ensure effective and systematic customer data resource system. Know the customers by their names and their shopping interests.
- 4. Handle and resolve customers’ feedback / complaints; feedback to manager/s on customer’s comments.
- 5. Provide support in the following areas:
- Cashiering duties
- Stock control
- Housekeeping
- Merchandise display
- Security measures on the sales floor
- Market information, customer feedback to superiors
- Sales administrative procedures
- Online store sales operation
- Digital marketing
- 6. Display merchandise according to theme or concept from A&P department.
- 7. Advice and feedback on display locations and fixtures to maximize visual impact; also, to feedback on point‑of‑sale, posters and publicity on the effectiveness of A&P programs.
- 8. Conduct physical stock‑take; check stock daily on the shelves and in the stock‑room; replenish fast‑moving stock, report on out‑of‑stocks, slow/fast moving stock; return damaged/soiled merchandise.
- 9. Check price‑tags.
- 10. Provide OJT (Mentorship) and train retail staff and promoters on the following:
- provision of quality service to customers
- selling techniques and merchandise knowledge
- behave according to business etiquettes and standards set by the company
- POS training
- abide by company’s grooming standards
- adhere to company policies, rules and regulations
- 11. Monitor and control changing‑room procedures.
- 12. Ensure that retail staff and promoters observe safety and security procedures.
- 13. Report any shoplifting case and/or suspicious characters to superior or security personnel.
14. Ensure that sales area, showcases and fixtures are always clean and tidy; ensure that products on display are clean and tidy.
- 16. Daily sales records.
- 17. Monitor / check staff attendance against duty rosters
- 18. Any other job‑related duties as and when assigned by the company.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.