Customer Service ofertas em Singapura

1- Design and implement training programs for new joiners, sales team and equipment operators, mechanics, and technical staff.

2- Develop onboarding training for new hires covering company policies, equipment handling, and safety guidelines.

3-Introducing new hires (staffs) with business managers and other office team members. Awareness and training on CD Horizon app and Lark platform. Coordination with admin manager for issuing laptop, email and access to new hires within the period of induction.

4- Create continuous learning programs for employees to upgrade their skills and certifications.

5- Provide leadership and customer service training for sales, operations, asset management and administrative teams.

6- Support career growth by developing learning paths for employees.

7- Manage and handle Performance Improvement Programs (PIP) in coordination with HRBP for non performing employees during probation or post probation.

8- Identify skill gaps and arrange training to improve employee efficiency.

9- Ensure all operators receive proper training on handling rental equipment (e.g., Manlift, Cranes, Forklifts, Excavators).

10- Partner with equipment manufacturers to provide certified training programs.

11- Conduct timely assessments to ensure employees meet skill and safety standards.

12- Work closely with HR and operations teams to align training with business needs.

13- Maintain training records and ensure employees' certifications are up to date.

14- Prepare reports on training completion rates, effectiveness, and employee performance improvements.

Skills

• Expertise in instructional design and adult learning principles.
• Proficient in Learning Management Systems (LMS) and e-learning tools.
• Strong presentation and facilitation skills.
• Ability to analyze training needs and outcomes.
• Excellent written and verbal communication skills.
• Project management skills to oversee training initiatives.
• Knowledge of performance management systems.
• Ability to develop engaging training content.