Customer Service jobs in Saudi Arabia

About the job Business Analyst-Banking Operations

Location: KSA (Onsite)
Contract: 6 months (extendable)

Job Summary:

Our client is seeking an experienced Business Analyst to join their team in the banking sector. The successful candidate will be responsible for identifying, analyzing, and documenting business requirements within the banking environment to support project goals. This role will bridge the gap between business and IT teams, ensuring alignment with regulatory standards, and drive process optimization, digital transformation, and regulatory compliance within banking operations.

Key Responsibilities:

1. Requirement Gathering and Analysis:

- Collaborate with business units and IT teams to gather, analyze, and document functional and technical requirements for banking products and services.

- Translate requirements related to banking functions (e.g., loan processing, payments) into technical specifications.

- Create data models, flowcharts, and process diagrams to communicate findings.

- Conduct feasibility studies and cost-benefit analysis for proposed projects.

- Assist in project management activities, including planning, monitoring, and reporting.

2. Process Improvement and Compliance:

- Analyze and optimize banking processes, ensuring alignment with regulatory requirements (e.g., AML, KYC).

- Recommend workflow improvements to enhance efficiency in areas like risk management and customer service.

3. Solution Design and Implementation Support:

- Partner with IT and project teams to design, test, and implement banking solutions.

- Develop and maintain documentation, including functional specifications and user guides.

4. Data Analysis and Reporting:

- Conduct data analysis on banking-related metrics and create reports to support business decision-making.

5. Stakeholder Engagement and Communication:

- Act as the main liaison between business stakeholders and technical teams, managing expectations.

- Conduct workshops, provide updates, and ensure alignment across teams on banking-specific projects.

6. Testing and Quality Assurance Support:

- Support UAT (User Acceptance Testing) by developing test cases tailored to banking systems.

- Collaborate with QA teams to identify and resolve issues, ensuring compliance and system functionality.

Qualifications and Experience:

- Educational Background: Bachelor's degree in Business, Finance, IT, or a related field.

- Experience: 5-7 years of experience as a Business Analyst in the banking or financial services sector.

- Familiarity: Banking products and regulatory standards, including AML and KYC compliance.

- Certifications: Preferred certifications include CBAP, PMP, PBA, or banking-specific certifications.

Technical Skills:

- Proficiency with core banking platforms (e.g., Temenos, Oracle Flexcube) and data analysis tools (e.g., SQL, Power BI).

- Knowledge of digital banking transformation, core banking systems, and compliance protocols.

- Understanding of Agile methodologies and SDLC, as applied in the banking sector.